Customer Service - Inside Sales
Company: Mass Markets
Posted on: September 12, 2022
CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC
We are looking for Customer Service Representatives to support
inbound customer service, help desk, and back-office processing
representatives for commercial and public sector support positions.
In this role, you will handle inbound inquiries, troubleshoot basic
technical issues, assist callers with products, process-related
inquiries, and professionally represent some of the most
recognizable brands in the world.
There are a wide variety of project openings available. Schedules
vary by site and program however we can usually find something that
works for everyone. This is a wonderful opportunity for you to
start your career here. With our industry-leading training, you are
sure to grow. We offer many advancement opportunities including
Supervisor, Trainer, Talent Acquisition, and Operations Management.
Candidates should be highly reliable, have great communication
skills, and be willing to constantly learn on the job.
WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO EVERY DAY?
In this role, you will be responsible for handling inbound calls
and making outbound sales inquiries using state-of-the-art contact
center technology and customer experience methodology. As a highly
trained expert on products, technology, and business process you
will work on behalf of some of the most recognized brands in the
world. This role requires you to interact with hundreds of
customers each week across the country to resolve support issues,
sell new products and services, and ensure best in class customer
experience. In addition to being an all-around great asset to the
team, our entry level sales representatives are responsible for the
- Listen to and resolve customer issues
- Utilize systems and technology to complete account management
- Recognize sales opportunity and apply sales skills to upgrade
- Explain and position products and process when interacting with
- Appropriately escalate customer dissatisfaction
- Ensure first call resolution through problems solving and
effective call handling WONDER IF YOU ARE A GOOD FIT?
We provide all new employees with world-class training, so all
positive, driven, and confident applicants are encouraged to apply.
Ideal candidates for this position are highly motivated, energetic,
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication
- The ability to type swiftly and accurately (20+ words a
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint,
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance
- The ability to evaluate, troubleshoot, and follow-up on
- An aptitude for conflict resolution, problem solving and
- Must be customer service oriented (empathetic, responsive,
patient, and conscientious)
- Ability to multi-task, stay focused and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change
and ambiguity prevalent
- Excellent interpersonal skills and the ability to build
relationships with your team and customers WANT AN EMPLOYER THAT
VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our
compensation and total rewards are competitive. Standard starting
compensation is commensurate with experience. Regular reviews and
raises are awarded based on tenure and performance, so our
employees make more each year.
Employees earn paid time off as well as paid holidays and paid
training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV s, trips, tickets, and even cars. In addition
to our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Regular Raises
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR
We can offer a wide range of scheduling options for qualified
candidates. There are multiple shifts and weekly work variations
available to our team members. Please ask a Talent Acquisition
Specialist about the different types of creative scheduling options
that are available at your location. Whether you are a busy parent,
student, or just want control of your work-life balance, flexible,
customized scheduling is one of the perks of working at our
This job operates in a professional office environment. While
performing the duties of this job, the employee will be largely
sedentary and will be required to sit/stand for long periods while
using a computer and telephone headset. The employee will be
regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.
- Must be authorized to work in their country of residence (The
United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are
contingent on drug screening results.
As an employer supporting critical Federal, State, Provincial, and
Commercial clients, we have taken steps to ensure that we remain
operational while taking every precaution possible to prevent the
spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site,
frequent deep cleaning and disinfecting of workstations and common
areas, daily contactless temperature checks for those essential
employees working on-site, travel policies limiting travel and
mandatory quarantine, reporting and quarantine processes and
policies for those exposed, and requesting masks to be worn when
on-site employees are not at their workstation.
For more information on MCI s response to COVID-19 please visit
Consistent with the Americans with Disabilities Act (ADA) it is the
policy of MCI and affiliates to provide reasonable accommodation
when requested by a qualified applicant or employee with a
disability unless such accommodation would cause undue hardship.
The policy regarding requests for reasonable accommodation applies
to all aspects of employment. If reasonable accommodation is
needed, please contact Kate Murph, Vice President of Human
At MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, one where employees
are treated with dignity and respect. All employees share in the
responsibility for fulfilling MCI's commitment to a diverse and
equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the
basis of age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations, and
ordinances. MCI will consider for employment qualified applicants
with criminal histories in a manner consistent with local and
MCI will not tolerate discrimination or harassment based on any of
these characteristics. We adhere to these principles in all aspects
of employment, including recruitment, hiring, training,
compensation, promotion, benefits , social and recreational
programs, and discipline . In addition, it is the policy of MCI to
provide reasonable accommodation to qualified employees who have
protected disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works.
MCI helps customers take on their CX and DX challenges differently,
creating industry-leading solutions that deliver exceptional
experiences and drive optimal performance. MCI assists companies
with business process outsourcing, staff augmentation, contact
center customer services, and IT Services needs by providing
general and specialized hosting, software, staff, and services.
In 2019 Marlowe Companies Inc. (MCI) was named by Inc..... click
apply for full job details
Keywords: Mass Markets, Melbourne , Customer Service - Inside Sales, Sales , Melbourne, Florida
Didn't find what you're looking for? Search again!