Commercial Lines Customer Service Representative (

Company: Acrisure LLC
Location: Melbourne
Posted on: June 24, 2022

Job Description:

Job DescriptionAcrisure has been named the fastest growing insurance brokerage firm three years in a row by Business Insurance Magazine. We have over 500 locations across the US and continue to grow every month. To fuel that growth, we have another exciting opportunity for a Commercial Lines Customer Service Representative at RRL Insurance, an Acrisure Agency Partner. This position will be responsible for servicing assigned accounts within the Commercial Lines Division while acting as a liaison between our customers and our company. The successful candidate will demonstrate the ability to master product knowledge related to the products we service.Essential Duties and Responsibilities:

• Answer insured's questions received via phone call or email
• Process changes to insurance policies
• Issue certificates of insurance
• Bill endorsements in agency management systems. This function may involve reviewing the insured's account, obtaining finance agreements and collect payment from the insured.
• Report insured's claims to carrier and follow up
• Monitor pending cancellations
• Enter and maintain information in agency management system accurate including driver/vehicles schedules
• Notate all correspondence, email, phones calls, etc. in agency management system
• Flagging suspense and pending items in agency management system for follow-up with insured or carrier
• Assist Account Manager with renewals and rewrites
• Provide back up for other agency CSRs
• Ensure the accuracy of the information in the agency management system
• Communicate with clients on day-to-day activity in professional manner
• This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:
  • High school or the recognized equivalent in education and experience, required
  • Possession of a 440 CSR or 220 General Lines insurance license, or willingness to obtain with 90 days or hire, required
  • Three years insurance experience, preferredTechnology Skills:
    • EPIC or similar agency management software experience, preferred
    • Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point)Other Qualifications:
      • Able to work independently and enjoy a high degree of interaction with team members
      • Self-motivated and driven
      • Demonstrate effective written and verbal communication
      • Demonstrates excellent time management and prioritization skills to meet deadlines
      • Attention to detail and commitment to a high level of accuracyPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
        • Moderate stress due to regular deadlines and daily challenges
        • High finger dexterity while typing documents and forms
        • Occasionally lift up to 20lbsWork Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
          • Work is done in a temperature-controlled, non-smoking office
          • The noise level in the work environment is usually moderateAcrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.https://www.acrisure.com/acrisureacastaffprivacynotice/ Powered by JazzHRrhSBhjvbqe

Keywords: Acrisure LLC, Melbourne , Commercial Lines Customer Service Representative (, Sales , Melbourne, Florida