Full-Time Customer Care Agent
Company: MCI Careers
Posted on: May 16, 2022
FULL-TIME CUSTOMER CARE AGENT
We are looking for full-time customer care agents to support
inbound customer service, help desk, and back-office processing
representatives for commercial and public sector support positions.
In this role, you will handle inbound calls, troubleshoot basic
technical issues, build strong relationships with customers while
professionally representing some of the most recognizable brands in
Schedules vary by site and project; however, we can usually find
something that works for everyone. This is a wonderful opportunity
for you to start your career with our growing team, and with our
industry-leading training, you are sure to grow. We offer many
advancement opportunities, including Supervisor, Trainer, Talent
Acquisition, and Operations Management.
To be considered for this position, you must complete a full
application on our company careers page, including screening
questions and a brief pre-employment test.
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customer service, technical support, and
customer sales interactions. It requires you to interact with
hundreds of customers each week across the country to resolve
support issues, sell new products and services, and ensure a
best-in-class customer experience.
In addition to providing exceptional service, you will need to be a
confident, fully engaged team player dedicated to bringing a
positive and enthusiastic outlook to work each day.
Handle inbound and outbound contacts in a courteous, timely, and
Ensure first call resolution through problems solving and effective
Research systems to find missing information as applicable;
coordinate with other departments to resolve issues when needed
Accurately document and process customer claims in appropriate
Utilize knowledge base and training to accurately answer customer
questions while following all required scripts, policies, and
Comply with requirements surrounding confidential information and
Escalate customer issues to the appropriate staff and managerial
for resolution as needed
Attend meetings and training and review all new training material
to stay up-to-date on changes to program knowledge, systems, and
Adhere to all attendance and work schedule requirements
WONDER IF YOU ARE A GOOD FIT?
We provide all new employees with world-class training, so all
positive, driven, and confident applicants are encouraged to apply.
This position relies on building relationships and turning the
knowledge you gain in training into customer wins. Ideal candidates
for this position are highly motivated, energetic, and
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word,
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and
The ability to evaluate, troubleshoot, and follow-up on customer
An aptitude for conflict resolution, problem-solving, and
Must be customer service oriented (empathetic, responsive, patient,
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and
Excellent interpersonal skills and the ability to build
relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service, technical support,
inside sales, back-office, chat, or administrative support in a
contact center environment
State or Federal work experience
CONDITIONS OF EMPLOYMENT:
Must be authorized to work in their country of residence (The
United States or Canada)
Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation results
Must be willing to submit to drug screening. Job offers are
contingent on drug screening results.
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our
compensation and total rewards are competitive. Standard starting
compensation is commensurate with experience. Regular reviews and
raises are awarded based on tenure and performance, so our
employees make more each year.
Employees earn paid time off as well as paid holidays and paid
training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV's, trips, tickets, and even cars. In addition
to our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
Medical, Dental, and Vision Coverage Options
Fun, Engaging Work Environment
Casual Dress Code
Cash and Prize Contests
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
We can offer a wide range of scheduling options for qualified
candidates. There are multiple shifts and weekly work variations
available to our team members. Please ask a Talent Acquisition
Specialist about the different types of creative scheduling options
that are available at your location. Whether you are a busy parent,
student, or just want control of your work-life balance, flexible,
customized scheduling is one of the perks of working at our
ABOUT THE APPLICATION PROCESS:
As an employer supporting critical Federal, State, Provincial, and
Commercial clients, we have taken steps to ensure that we remain
operational while taking every precaution possible to prevent the
spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site,
frequent deep cleaning and disinfecting of workstations and common
areas, daily contactless temperature checks for those essential
employees working on-site, travel policies limiting travel and
mandatory quarantine, reporting and quarantine processes and
policies for those exposed, and requesting masks to be worn when
on-site employees are not at their workstation.
For more information on MCI's response to COVID-19 please visit
This job operates in a professional office environment. While
performing the duties of this job, the employee will be largely
sedentary and will be required to sit/stand for long periods while
using a computer and telephone headset. The employee will be
regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.
Consistent with the Americans with Disabilities Act (ADA) it is the
policy of MCI and affiliates to provide reasonable accommodation
when requested by a qualified applicant or employee with a
disability unless such accommodation would cause undue hardship.
The policy regarding requests for reasonable accommodation applies
to all aspects of employment. If reasonable accommodation is
needed, please contact Kate Murph, Vice President of Human
DIVERSITY AND EQUALITY:
At MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, one where employees
are treated with dignity and respect. All employees share in the
responsibility for fulfilling MCI's commitment to a diverse and
equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the
basis of age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations, and
ordinances. MCI will consider for employment qualified applicants
with criminal histories in a manner consistent with local and
MCI will not tolerate discrimination or harassment based on any of
these characteristics. We adhere to these principles in all aspects
of employment, including recruitment, hiring, training,
compensation, promotion, benefits, social and recreational
programs, and discipline. In addition, it is the policy of MCI to
provide reasonable accommodation to qualified employees who have
protected disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works.
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Keywords: MCI Careers, Melbourne , Full-Time Customer Care Agent, Sales , Melbourne, Florida
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