Front Desk Agent
Company: Hilton Melbourne Beach Oceanfront
Location: Indialantic
Posted on: May 16, 2022
Job Description:
Job Description Special Note: I want to invite you to take a
quick assessment to move the process along a bit more quickly. Copy
and paste the link above into your internet browser search
bar.https://app.portalgreen.com/EmploymentAssessment/000204?locationCode=000EDZBenefits
- Medical
- Dental
- Vision
- Life
- Long/Short Term
- 401-K
- Supplemental Insurance
- Professional Growth and Development Opportunities
- Travel DiscountsJOB SUMMARYGreets and registers guests,
provides prompt and courteous service, and closes out guest
accounts upon completion of stay, as well as ensuring the guest has
an exceptional stay, to meet the hotel's high standards of
quality.ESSENTIAL JOB FUNCTIONS This description is a summary of
primary responsibilities and qualifications. The job description is
not intended to include all duties or qualifications that may be
required now or in the future. The Hotel operates 24 hours a day
and 7 days a week, so operational demands require variations in
shift days, starting times, and hours worked in a week. Must be
available to work on weekends and holidays.• Greet customers
immediately with a friendly and sincere welcome. Use a positive and
clear speaking voice, listen to understand requests, respond with
appropriate action and provide accurate information such as outlet
hours and local attractions.• Complete the registration process by
inputting and retrieving information from a computer system,
confirming pertinent information including the number of guests and
room rate. Make an appropriate selection of rooms based on guest
needs. Code electronic keys, certificates, and coupons as
appropriate. Requires continual standing and movement throughout
front office areas.• Verify and imprint credit cards for
authorization using electronic acceptance methods. Handle cash;
make a change and balance an assigned house bank. Accept and record
vouchers, travelers' checks, and other forms of payment. Perform
accurate, moderately complex arithmetic functions using a
calculator. Post charges to guest rooms and house accounts using
the computer.• Promptly answer the telephone using positive and
clear English communication. Input messages into the computer.
Retrieve messages and communicate the content to the guest.
Retrieve mail, small packages, and facsimiles for customers as
requested. • Close guest accounts at the time of check out and
ensure guests' satisfaction. In the event of dissatisfaction,
research and an attempt to resolve problems within established
guidelines may include turning the problem over to a supervisor.•
Field guest complaints, conducting thorough research to develop the
most effective solutions and resolve complications such as location
changes or credit issues. Listen and extend assistance in order to
resolve problems such as price conflicts, insufficient heating, and
air conditioning, etc. Remain calm and alert especially during
emergency situations and heavy hotel activity. Plan and implement
detailed steps by using experienced judgment and discretion. Keeps
the corridors and service area neat at all times.• Adheres to all
company policies and procedures.• Follows safety and security
procedures and rules.• Knows department fire prevention and
emergency procedures.• Utilizes protective equipment.• Reports
unsafe conditions to supervisor/manager.• Reports accidents,
injuries, near-misses, property damage, or loss to supervisor.•
Provides a safe work environment by following all safety and
security procedures and rules.• All team members must maintain a
neat, clean, and well-groomed appearance. (Specific standards
outlined in team member handbook).• Assists other Front Desk
Personnel when need.• Perform any related duties as requested by
the supervisor/manager.KNOWLEDGE, SKILLS & ABILITIESThe Hotel may
consider an equivalent combination of acceptable education and
experience providing the knowledge, skills, and abilities cited
below, when applicable. • Any combination of education and
experience equivalent and graduation from high school or any other
combination of education, training, or experience that provides the
required knowledge skills, and abilities. High school diploma
preferred. • Prior hospitality experience preferred, but not
required.• Considerable skill in the use of a calculator and
preparing moderately complex mathematical calculations without
error.• Ability to effectively deal with internal and external
customers, some of whom will require high levels of patience, tact,
and diplomacy to defuse anger, collect accurate information, and
help resolve conflicts.• Ability to read, listen, and communicate
effectively in English, both verbally and in writing.• Ability to
access and accurately input information using a moderately complex
computer system.• Hearing and visual ability to observe and detect
signs of emergency situations.PHYSICAL DEMANDS• Ability to stand
and move throughout the front office and continuously performs
essential job functions.• Stand 95% of shift• Lifting up to 25
pounds maximum.• Occasional twisting, bending, stooping, reaching,
standing, walking.• Frequent talking, hearing, seeing, and smiling.
We invite you to take a quick assessment in an effort to move the
process along a bit more quickly. Simply copy and paste the link
below into your internet browser search
bar.https://app.portalgreen.com/EmploymentAssessment/000204?locationCode=000EDZWe
are a drug-free workplace. Pre-employment drug screen
required.EOE/AA
Keywords: Hilton Melbourne Beach Oceanfront, Melbourne , Front Desk Agent, Sales , Indialantic, Florida
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