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Service Desk Technician

Company: Oxford Solutions
Location: Melbourne
Posted on: November 22, 2022

Job Description:

Oxford Solutions has an opening with our client for a Service Desk Technician to work onsite in Melbourne, FL.

Essential Duties -

  • Monitor ticket queue for incoming tickets and route to proper teams if not able to resolve.
  • Document all end-user requests and interactions in ticketing system
  • Provide technical account management for customers resolving issues and escalating when appropriate.
  • Provide fast response and maintain a high level of professionalism at all times.
  • Troubleshoot basic and advanced software/hardware issues with internal and external customers via phone, email, chat, and remote control/assist software
  • Diagnose, troubleshoot and resolve requests utilizing RDP, BigFix Remote Control, VPN Software, etc.
  • Troubleshoot all inquiries regarding systems, hardware, software, and operator problems.
  • Provides reports to management

    Requirements -

    • Associates Degree in Information Technology
    • PC hardware troubleshooting skills
    • Knowledge of DNS, FTP, SMTP, TCP/IP, LDAP required
    • Proficient with Windows Win10 operating systems and Microsoft Office required
    • Experience with PC hardware troubleshooting and repair skills required
    • Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components
    • Good organization and project management skills with attention to details
    • Ability to document solutions and train other staff
    • Good verbal and written communication skills

      Service Desk Technician -- 25598

Keywords: Oxford Solutions, Melbourne , Service Desk Technician, Professions , Melbourne, Florida

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