Desktop Support Technician
Company: MCI Military Recruitment
Location: Melbourne
Posted on: June 19, 2022
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Job Description:
POSITION OVERVIEW:
IT DESKTOP SUPPORT -We are a rapidly growing, industry leading
business process outsourcing and software development organization.
- As a high growth organization with an entrepreneurial culture we
are committed to a high octane, fun and collaborative work
environment. -As a member of the team you will have a high degree
of responsibility and autonomy giving you a singular opportunity to
make a difference is the organizations shape, direction and growth.
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POSITION RESPONSIBILITIES:
WHAT DOES AN IT DESKTOP SUPPORT DO?This position provides basic
technical on-site -and remote support including diagnosis of user
problems related to specific supported hardware, software, and
networking services provided by the IT department. Reporting
directly to the director of network engineering, this position
serves as the first point of contact troubleshooting, technology
training, and new technology needs and facilitates the next level
of support personnel for issues he/she cannot individually resolve.
- - - - - Problem recognition, research, isolation, resolution, and
follow-up for all computers and software within the organization. -
- - - Install and configure new hardware, maintain existing
hardware, and track hardware inventory in real-time - - - -
Operating system and software installation and configuration and
maintain an accurate software license tracking system in real-time
- - - - Asset management - responsible for tracking desktop
hardware and software inventory in real-time - - - - On-site
support - participate in end-user support and problem management
for all areas of the IT infrastructure. - - - - Coordinate with
supervisors to provide high-quality support for new systems,
projects and upgrades - - - - Other duties as assigned
STANDARD QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT?Qualified candidates will be willing
to learn new programs, processes and technologies. Candidates
should be positive, driven, and confident individuals that will
represent the company and its customers professionally at all
times. Experience in customer care, sales or contact center role is
a plus. -To perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. -The primary requirements of this
position include but are not limited to the following: -Desktop
Support or IT Help Desk experience Proficiency researching and
troubleshooting complex problems and errorsDemonstrated ability
with basic networking, and telephonyDemonstrated ability to
research, plan, document, and execute complex
tasks/projectsExcellent written and oral communication
skillsExcellent interpersonal and customer service skillsExcellent
work ethic and dedicationAssociate's (or equivalent) degree in
Computer Science or Information Technology from a technical school
OR equivalent combination of education and experience CompTIA (A+,
Network +, Server+ and Security+ certifications and/or Microsoft
CertifiedProfessional (MCITP) are a plus but not required
CONDITIONS:
Must be authorized to work in their country of residence (The
United States or Canada)Must be willing to submit up to a LEVEL II
background and/or security investigation with a fingerprint. -Job
offers are contingent on background/security investigation
resultsMust be willing to submit to drug screening. - Job offers
are contingent on drug screening results.
PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While
performing the duties of this job, the employee will be largely
sedentary and will be required to sit/stand for long periods while
using a computer and telephone headset. The employee will be
regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.
COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We believe that hard
work should pay off, so we make sure that our compensation and
total rewards are competitive. - - Standard starting compensation
is commensurate with experience. - Regular reviews and raises are
awarded based on tenure and performance, so our employees make more
each year. -Employees earn paid time off as well as paid holidays
and paid training opportunities. -Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV's, trips, tickets, and even cars. - -In
addition to our standard group benefits offering for full-time
employees following 90-days of employment, all employees are
eligible to opt for our MEC medical plan after only 30-days of
employment. - Benefits options and plans vary slightly by location.
- - -JUST A FEW OF THE BENEFITSMedical, Dental, and Vision Coverage
OptionsPaid Time-OffRegular RaisesWork-at-Home
OpportunitiesAdvancement OpportunityFun, Engaging Work
EnvironmentCasual Dress CodeCash and Prize Contests -
SCHEDULE INFORMATION:
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?We can offer a wide range
of scheduling options for qualified candidates. - There are
multiple shifts and weekly work variations available to our team
members. - Please ask a Talent Acquisition Specialist about the
different types of creative scheduling options that are available
at your location. - Whether you are a busy parent, student, or just
want control of your work-life balance, flexible, customized
scheduling is one of the perks of working at our organization.
DIVERSITY AND EQUALITY:
At MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. -All aspects of employment at MCI are
based solely on a person's merit and qualifications. - MCI
maintains a work environment free from discrimination, one where
employees are treated with dignity and respect. All employees share
in the responsibility for fulfilling MCI's commitment to a diverse
and equal opportunity work environment. -MCI does not discriminate
against any employee or applicant on the basis of age, ancestry,
color, family or medical care leave, gender identity or expression,
genetic information, marital status, medical condition, national
origin, physical or mental disability, political affiliation,
protected veteran status, race, religion, sex (including
pregnancy), sexual orientation, or any other characteristic
protected by applicable laws, regulations, and ordinances. - -MCI
will consider for employment qualified applicants with criminal
histories in a manner consistent with local and federal
requirements. -MCI will not tolerate discrimination or harassment
based on any of these characteristics. - -We adhere to these
principles in all aspects of employment, including recruitment,
hiring, training, compensation, promotion, -benefits, social and
recreational programs, and -discipline. In addition, it is the
policy of MCI to provide reasonable accommodation to qualified
employees who have protected disabilities to the extent required by
applicable laws, regulations, and ordinances where an employee
works.
REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA) it is the
policy of MCI and affiliates to provide reasonable accommodation
when requested by a qualified applicant or employee with a
disability unless such accommodation would cause undue hardship.
The policy regarding requests for reasonable accommodation applies
to all aspects of employment. If reasonable accommodation is
needed, please contact Kate Murph, Vice President of Human
Resources, kate.murph@mci.world.
REGARDING COVID-19:
As an employer supporting critical Federal, State, Provincial, and
Commercial clients, we have taken steps to ensure that we remain
operational while taking every precaution possible to prevent the
spread of COVID-19 and keep our employees safe. -Measures include
social distancing for those working on-site, frequent deep cleaning
and disinfecting of workstations and common areas, daily
contactless temperature checks for those essential employees
working on-site, travel policies limiting travel and mandatory
quarantine, reporting and quarantine processes and policies for
those exposed, and requesting masks to be worn when on-site
employees are not at their workstation. -For more information on
MCI's response to COVID-19 please visit -
www.mci.world/covid-19.
ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently,
creating industry-leading solutions that deliver exceptional
experiences and drive optimal performance. MCI assists companies
with business process outsourcing, staff augmentation, contact
center customer services, and IT Services needs by providing
general and specialized hosting, software, staff, and services. -In
2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as
Iowa's Fastest Growing Company in the State of Iowa and was named
the 452nd Fastest Growing Privately Company in the USA, making the
coveted top 500 for the first time. MCI's subsidiaries had
previously made Inc. Magazine's List of Fastest-Growing Companies
15 times respectively. MCI has fifteen business process outsourcing
service delivery facilities in Iowa, Georgia, Florida, Texas,
Massachusetts, New Hampshire, South Dakota, New Mexico, California,
Kansas, and Nova Scotia. - -Driving modernization through
digitalization, MCI ensures clients do more for less. MCI is the
holding company for a diverse lineup of tech-enabled business
services operating companies. MCI organically grows, acquires, and
operates companies that have a synergistic products and services
portfolios, including but not limited to Automated Contact Center
Solutions (ACCS), customer contact management, IT Services (IT
Schedule 70), and Temporary and Administrative Professional
Staffing (TAPS Schedule 736), Business Process Management (BPM),
Business Process Outsourcing (BPO), Claims Processing, Collections,
Customer Experience Provider (CXP), Customer Service, Digital
Experience Provider (DXP), Account Receivables Management (ARM),
Application Software Development, Managed Services, and Technology
Services, to mid-market, Federal & enterprise partners. MCI now
employs 10,000+ talented individuals with 150+ diverse North
American client partners across the following MCI brands:
GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney
Call Center, OnBrand24, and Valor Intelligent Processing (VIP).
DISCLAIMER:
The purpose of the above job description is to provide potential
candidates with a general overview of the role. It's not an
all-inclusive list of the duties, responsibilities, skills, and
qualifications required for the job. - You may be asked by your
supervisors or managers to perform other duties. You will be
evaluated in part based upon your performance of the tasks listed
in this job description.The employer has the right to revise this
job description at any time. This job description is not a contract
for employment, and either you or the employer may terminate
employment at any time, for any reason.
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Keywords: MCI Military Recruitment, Melbourne , Desktop Support Technician, Professions , Melbourne, Florida
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