Desktop Support Technician

Company: MCI Military Recruitment
Location: Melbourne
Posted on: June 19, 2022

Job Description:

POSITION OVERVIEW:
IT DESKTOP SUPPORT -We are a rapidly growing, industry leading business process outsourcing and software development organization. - As a high growth organization with an entrepreneurial culture we are committed to a high octane, fun and collaborative work environment. -As a member of the team you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth. -

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POSITION RESPONSIBILITIES:
WHAT DOES AN IT DESKTOP SUPPORT DO?This position provides basic technical on-site -and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve. - - - - - Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization. - - - - Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time - - - - Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time - - - - Asset management - responsible for tracking desktop hardware and software inventory in real-time - - - - On-site support - participate in end-user support and problem management for all areas of the IT infrastructure. - - - - Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades - - - - Other duties as assigned

STANDARD QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT?Qualified candidates will be willing to learn new programs, processes and technologies. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally at all times. Experience in customer care, sales or contact center role is a plus. -To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. -The primary requirements of this position include but are not limited to the following: -Desktop Support or IT Help Desk experience Proficiency researching and troubleshooting complex problems and errorsDemonstrated ability with basic networking, and telephonyDemonstrated ability to research, plan, document, and execute complex tasks/projectsExcellent written and oral communication skillsExcellent interpersonal and customer service skillsExcellent work ethic and dedicationAssociate's (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft CertifiedProfessional (MCITP) are a plus but not required

CONDITIONS:
Must be authorized to work in their country of residence (The United States or Canada)Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. -Job offers are contingent on background/security investigation resultsMust be willing to submit to drug screening. - Job offers are contingent on drug screening results.

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. - - Standard starting compensation is commensurate with experience. - Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. -Employees earn paid time off as well as paid holidays and paid training opportunities. -Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. - -In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. - Benefits options and plans vary slightly by location. - - -JUST A FEW OF THE BENEFITSMedical, Dental, and Vision Coverage OptionsPaid Time-OffRegular RaisesWork-at-Home OpportunitiesAdvancement OpportunityFun, Engaging Work EnvironmentCasual Dress CodeCash and Prize Contests -

SCHEDULE INFORMATION:
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?We can offer a wide range of scheduling options for qualified candidates. - There are multiple shifts and weekly work variations available to our team members. - Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. - Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.

DIVERSITY AND EQUALITY:
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. -All aspects of employment at MCI are based solely on a person's merit and qualifications. - MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. -MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. - -MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. -MCI will not tolerate discrimination or harassment based on any of these characteristics. - -We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, -benefits, social and recreational programs, and -discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.

REGARDING COVID-19:
As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. -Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. -For more information on MCI's response to COVID-19 please visit - www.mci.world/covid-19.

ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. -In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. - -Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

DISCLAIMER:
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. - You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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Keywords: MCI Military Recruitment, Melbourne , Desktop Support Technician, Professions , Melbourne, Florida