Desktop Support Technician

Company: Kforce Technology Staffing
Location: Melbourne
Posted on: February 14, 2020

Job Description:

RESPONSIBILITIES:Kforce has a client that is seeking a Desktop Support Technician in Melbourne, Florida (FL).Job Description: This position will assist with technical support of desktop computers, applications, and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc.Duties include:* Dedicated and Dispatch engineer roles may vary for on-site requirements but not in skill sets and ability* Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, Blackberrys, and LAN cable drops (Patch cables only)* Swap Out and troubleshoot software issues; Reimaging computers/hard drives* IMACD function including installation and decommission* Backing up and restoring user data where requested* Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts* Assist on Incident and Problem Management activities* Taking ownership of issues through to resolution on all appropriate requests* Categorize and prioritize end user support requests (Incidents) and Service Requests by utilizing ticketing system to track tickets and provide up-to-date status and information* Move equipment (IMAC) associated with escalated help desk Incidents and Service RequestsREQUIREMENTS:* At least 3 years of experience in the field or in a related area required* Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc.)* Strong Microsoft Operating System installation and troubleshooting skills* Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds* Broad experience of IT with good understanding of Networks, Servers and Telecoms* Strong Client service skills* Ability to provide consistent, excellent Client support to entire staff, representing a variety of personalities and management levels* Strong written and verbal communication skills* Must be detail oriented and self-motivating* Basic Background security check required* Experience including remote control of PCs and video conferencing knowledgeKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - provided by Dice

Keywords: Kforce Technology Staffing, Melbourne , Desktop Support Technician, Professions , Melbourne, Florida