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Temp/Seasonal Licensing Facilitator

Company: TTEC
Location: Melbourne
Posted on: August 14, 2019

Job Description:

Job Details Company Overview Seasonal Licensing Administrators Job Description TTEC (formerly TeleTech) is seeking an insurance licensing administrator to join our Licensing Department! The Licensing team prepares our associates to successfully obtain their insurance license(s) and appointment(s) to be able to enroll customers into insurance policies. What you'll be doing: - Assists Licensing Manager in maintaining records, compiling information, and submitting forms to client and state agencies to initially license/appoint and keep insurance agents licensed/appointed. Licensing Administrators performs routine clerical duties, such as filing forms and other records from licensed agents and applicants. Inputs data or correspondence from files as requested within an appropriate time frame. Has knowledge of commonly-used concepts, practices, and procedures within a field. Key Performance Objectives: - Manage the communication with internal/external partners - Maintain 100% confidentiality, accuracy and completion of all licensing records and reports - Coordinate day-to-day operations, processes, and reporting to keep key stakeholders informed - Learn key business objectives, timeframes, and requirements associated with each licensing goal and class - Understand and improve the key success metrics associated with each licensing goal - Deliver consistent customer service and communication Basic Qualifications: - Strong understanding of TTEC's business, core values, and goals - Ability to lead and partner successfully with teams, management and client - High level of integrity, judgment and follow through - Strong attention to detail and desire to follow procedures - Strong technical, analytical, verbal and written communications skills - Great interpersonal skills in dealing with a diverse population - Open, honest, and empathetic manner when dealing with people - High customer service orientation - Ability to respect and ensure strict confidentiality of customer data - Demonstrated multi-tasking capability and proven success in fast paced environment - Proficient English, both written and verbal - Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly - Reporting Preferred Qualifications: - Knowledge of call center business - Basic LMS knowledge and experience - Call center experience in a training environment - Very organized and detail oriented - Advanced knowledge of MS office (Excel, Outlook, PowerPoint) - Knowledge of licensing and appointing in insurance industry Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC . Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Skills required Time Management Administration Use Telephone Provide Logistical Support Problem Solving Provide Service

Keywords: TTEC, Melbourne , Temp/Seasonal Licensing Facilitator, Other , Melbourne, Florida

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