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Team Lead

Company: Exela Technologies Inc.
Location: Jupiter
Posted on: May 23, 2019

Job Description:

Responsibilities: ? Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates. ? Administrative - Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensures adherence to company policies and guidelines, safety & security procedures. ? Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations. Ensure service levels are clearly communicated, understood, and performed by on-site staff. ? Coaching & counseling - create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources. ? Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written. ? Position may require individual to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients. ? Understands basic information on core service/solutions offerings to work effectively with Manager - Client Services in generating leads for site growth and competitive take-aways. Requirements: ? Proven leadership experience required ? Minimum of 2 years supervisory experience and/or customer service experience ? Effective customer relationship building skills, and uses creative solutions to exceed customer expectations ? Demonstrates good judgment under pressure, and works well in a multi-tasking ? Effective written and verbal communication skills; proven analytical skills ? Solid, basic mathematical skills required ? Excellent planning, prioritization and organizational skills ? Proven experience in high volume/fast paced environment ? Computer proficiency in email environments, MS Word/Excel or similar programs ? High School Diploma required ? Relevant industry specific certificates a plus (MQC, CMDSM, etc.) ? Lifting up to a maximum of 55lbs. or the maximum allowed by current State law with or without accommodations ? Ability to stand, sit and/or walk for long periods of time with or without accommodations

Keywords: Exela Technologies Inc., Melbourne , Team Lead, Other , Jupiter, Florida

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