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Customer Service Representative

Company: Climate Experts
Location: Melbourne
Posted on: November 26, 2022

Job Description:

*Who We Are : *"Your Indoor Weathermen!"

If you're looking for a company that wants you to learn, grow, and succeed, then let's talk! Climate Experts Air & Heat has built a reputation for service, quality, and reliability that other home services companies in Central Florida cannot match.

*We only hire* the most reliable employees who fit in with our Culture and our Core values (check out our over 2,000 reviews online with a 4.9-star rating) We're a family-owned and operated company that specializes in high-quality residential HVAC Services and our team members take great pride in the work we do!

*Who We Want *: Our core values are fundamental to us and must be demonstrated daily, if you can contribute to our Healthy Culture that includes Innovation, Adaptability, Empathy,and Honesty then you are who we are looking for!

*Why Choose Climate Experts?*

* Competitive *Weekly Pay* with *Base Hourly Pay + Daily Bonus incentives & commission*
* *WORK LIFE BALANCE *(GUARANTEED SATURDAY & SUNDAYS OFF, 8AM-4PM SHIFT Monday-Friday)
* *401(k)* retirement plans with 4% company matching\*
* *Health Insurance PAID by Company *(up to 99% employee health insurance monthly premium paid by company, HSA plan available with company contribution)\*
* *Dental Insurance*- Company pays 50% of Premium\*
* *Vision Insurance-* Company pays 50% of Premium\*
* *PAID TRAINING* (We Pay to Train You in our facility, We Pay for Certifications)
* *56 hours + of Paid Time Off Accrued per Year *(employees typically earn an average of an additional 50 hours of PTO per year when they get 5 star customer reviews)\*
* *7 Paid Holidays Off\**
* *Company Computer *(We use top-of-the-line software for dispatching)
* *NEXSTAR Company- *Our Employees have access to world class training and coaching
* *Team-Focused Work Environment- *We have several company planned outings per year
* *Fun!* We have motivational meetings every Monday and we have Chilly the Penguin as our Mascot
* *Appreciation-* Employee of the month plaque and bonus check!
* *Community Focus*: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes.
* *Office Support*: We have a dream team of office employees that are dedicated to making your life easier from the Warehouse to Dispatch & Customer Service, to Marketing and HR
* Weekly employee paid customer service & sales *training & coaching*

\*Must pass 90 day probationary period before benefits are allotted.

*What will I do?*

* Take inbound calls using the Climate Experts Script
* Make outbound calls to existing customers using our script
* Create relationships with customers over the phone
* Book jobs for the service department
* Make Happy Calls to existing customers
* Call and schedule maintenance plan members
* Attend trainings and meet company guidelines and KPI's
* Maintain and fill out the 3-day call board
* Answers any customer questions and concerns
* Reaches out to inbound leads from all sources
* Conduct happy calls to existing customers and provide 5 star service
* Book customers into our software

*Do I have what it takes?*

* Minimum 1 year customer service answering phone calls
* Follow our tobacco policy
* Background Check Required
* Drug Free Workplace
* Reliable Transportation
* Cell Phone w/internet connection
* Loves to talk to people and gain relationships
* Enjoys sales and acheiving goals
* Team player, friendly, quick learner, and creative go-getter
* Amazing customer service skills
* Friendly & Approachable
* Driven & Goal-oriented
* Great Listener
* Wanting future growth

This position has fast growth opportunities and an aggressive path to progression

We have an amazing referral and bonus program.

*Check out this video with one of our Lead Tech's explaining what it's like to work at Climate Experts!*

*https://youtu.be/X3J-2K1Fiu0*

Preferred contact method is messenger on Indeed

Job Type: Full-time

Pay: $600.00 - $900.00 per week

Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Paid time off
* Paid training
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Supplemental pay types:
* Bonus pay
* Commission pay

Application Question(s):
* How many years of customer service experience answering phones do you have?
* What city do you currently live in?
* Do you have any criminal history?

Work Location: One location%58047475%

Keywords: Climate Experts, Melbourne , Customer Service Representative, Other , Melbourne, Florida

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