HR and Employee Retention Coordinator
Company: Home Instead- Corporate
Posted on: November 26, 2022
Home Instead HR and Employee Retention Coordinator Job
Description for K & H Home Health, LLC DBA Home Instead
Are you a people focused person with a passion for serving Others
and Aging Adults? Home Instead, the Nation's leading provider of
non-medical in-home care, is looking for a person who values
people, is organized, dependable with a strong customer service
focused to join us in our mission to enhance the lives of aging
adults and their families.
The Melbourne, Florida Franchise Office is locally owned and
operated by a dedicated and compassionate team of professionals.
Our mission is to provide a range of services that enable seniors
to live happy, healthy and independent lives wherever they call
home as the age with dignity, care and compassion.
The HR and Employee Retention Coordinator will be responsible for
ensuring our newly hired 'Care Professionals' (caregivers)
experience world-class onboarding and continued job satisfaction as
they embark on their new caregiving careers with Home Instead. The
HR and Employee Retention Coordinator will have supervision
responsibilities over the following areas; HR, Scheduling and
Retention, assisting the Recruiter as required.
Candidates need to enjoy working in a fast-paced changing
environment and have a desire to build relationships with current
and potential Care Professionals. This person must be sincerely
interested in the development and success of others in a fast-paced
and growing company.
To reflect the core values K & H Home Health, LLC, DBA Home
To provide leadership and management of the HR Department; focusing
on operational productivity related to Care Professionals,
retention, and engagement.
To manage outcomes of HR & Scheduling department activities and
direct changes that will drive achievement of operational
To manage outcomes of Scheduling department activities and direct
change that will drive achievement of operational goals.
To focus on Care Professionals engagement strategies to ensure
their retention and satisfaction.
To coordinate all Care Professionals training through Empower,
including in-service activities e.g., quarterly meetings and
To complete a regularly scheduled audit of HR processes to ensure
compliance with all governing bodies, including Home Instead
Standards and any state specific requirements.
To demonstrate open and effective communication with the franchise
owner, direct reports, colleagues, Care Pros, clients, and family
To provide various reports on departmental activities on a weekly,
monthly and quarterly bases.
Adhere to all company policies, procedures and business ethics
codes and ensure that they are implemented and communicated to all
Conduct Care Professional and or Client touch point calls as part
of our engagement and retention strategy as needed.
Develop and maintain knowledge of the Home Instead brand.
Perform any and all other functions and responsibilities deemed
necessary for the successful operation of a Home Instead franchise
College degree preferred or equivalent work experience.
2 to 3 years of related business experience or an equivalent
combination of education and work experience may be considered.
Must possess a valid driver's license.
This position will be responsible for overseeing functions
performed by the HR & Retention and Scheduling department.
Responsibilities include interviewing, training employees,
planning, assigning, and directing work; appraising performance,
coaching employee's performance; problem resolution and seeking
Knowledge, Skills and Abilities:
Must understand and uphold the policies and procedures established
K & H Home Health, LLC, DBA Home Instead
Must demonstrate excellent oral and written communication skills
and the ability to listen effectively
Must have the ability to work independently, maintain
confidentiality of information and meet deadlines
Must have the ability to demonstrate effective interpersonal skills
is essential as well as sound judgment and good decision-making
Must demonstrate discretion, integrity, and fair-mindedness
consistent with company standards, practices, policies, and
Must have the ability to organize and prioritize daily, monthly,
quarterly, and yearly work
Must have the ability to establish good working relationships with
office colleagues, the franchise owner, clients, and the
Must have the ability to present a professional appearance and
Must have the ability to operate office equipment
Must have the ability to operate HI technology systems
Must have computer skills and be proficient in Word and Excel
Must be able to work evenings or weekends as required
Desirable to have knowledge of the senior-care industry
Must have the ability to sit at a desk and listen effectively for
long periods of time on the telephone
Must be patient and friendly on the telephone
Must be able to perform duties in a professional office setting
Home Instead HR and Employee Retention Coordinator Job Description
for K & H Home Health, LLC DBA Home Instead Are you a
Keywords: Home Instead- Corporate, Melbourne , HR and Employee Retention Coordinator, Other , Rockledge, Florida
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