HR and Employee Retention Coordinator

Company: Home Instead- Corporate
Location: Rockledge
Posted on: November 26, 2022

Job Description:

Home Instead HR and Employee Retention Coordinator Job Description for K & H Home Health, LLC DBA Home Instead

Are you a people focused person with a passion for serving Others and Aging Adults? Home Instead, the Nation's leading provider of non-medical in-home care, is looking for a person who values people, is organized, dependable with a strong customer service focused to join us in our mission to enhance the lives of aging adults and their families.

The Melbourne, Florida Franchise Office is locally owned and operated by a dedicated and compassionate team of professionals. Our mission is to provide a range of services that enable seniors to live happy, healthy and independent lives wherever they call home as the age with dignity, care and compassion.

Objective:

The HR and Employee Retention Coordinator will be responsible for ensuring our newly hired 'Care Professionals' (caregivers) experience world-class onboarding and continued job satisfaction as they embark on their new caregiving careers with Home Instead. The HR and Employee Retention Coordinator will have supervision responsibilities over the following areas; HR, Scheduling and Retention, assisting the Recruiter as required.

Candidates need to enjoy working in a fast-paced changing environment and have a desire to build relationships with current and potential Care Professionals. This person must be sincerely interested in the development and success of others in a fast-paced and growing company.

Primary Responsibilities:

To reflect the core values K & H Home Health, LLC, DBA Home Instead.

To provide leadership and management of the HR Department; focusing on operational productivity related to Care Professionals, retention, and engagement.

To manage outcomes of HR & Scheduling department activities and direct changes that will drive achievement of operational goals.

To manage outcomes of Scheduling department activities and direct change that will drive achievement of operational goals.

To focus on Care Professionals engagement strategies to ensure their retention and satisfaction.

To coordinate all Care Professionals training through Empower, including in-service activities e.g., quarterly meetings and Alzheimer's training.

To complete a regularly scheduled audit of HR processes to ensure compliance with all governing bodies, including Home Instead Standards and any state specific requirements.

To demonstrate open and effective communication with the franchise owner, direct reports, colleagues, Care Pros, clients, and family members.

To provide various reports on departmental activities on a weekly, monthly and quarterly bases.

Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.

Secondary Responsibilities:

Conduct Care Professional and or Client touch point calls as part of our engagement and retention strategy as needed.

Develop and maintain knowledge of the Home Instead brand.

Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office.

Education/Experience Requirements:

College degree preferred or equivalent work experience.

2 to 3 years of related business experience or an equivalent combination of education and work experience may be considered.

Must possess a valid driver's license.

Supervisory Responsibilities:

This position will be responsible for overseeing functions performed by the HR & Retention and Scheduling department. Responsibilities include interviewing, training employees, planning, assigning, and directing work; appraising performance, coaching employee's performance; problem resolution and seeking positive outcomes.

Knowledge, Skills and Abilities:

Must understand and uphold the policies and procedures established K & H Home Health, LLC, DBA Home Instead

Must demonstrate excellent oral and written communication skills and the ability to listen effectively

Must have the ability to work independently, maintain confidentiality of information and meet deadlines

Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making

Must demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures

Must have the ability to organize and prioritize daily, monthly, quarterly, and yearly work

Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients, and the community

Must have the ability to present a professional appearance and demeanor

Must have the ability to operate office equipment

Must have the ability to operate HI technology systems

Must have computer skills and be proficient in Word and Excel

Must be able to work evenings or weekends as required

Desirable to have knowledge of the senior-care industry

Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone

Must be patient and friendly on the telephone

Must be able to perform duties in a professional office setting

Summary

Home Instead HR and Employee Retention Coordinator Job Description for K & H Home Health, LLC DBA Home Instead Are you a

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Keywords: Home Instead- Corporate, Melbourne , HR and Employee Retention Coordinator, Other , Rockledge, Florida