Part-Time Front Desk Associate
Company: Home2 Suites by Hilton Melbourne/Viera
Posted on: November 25, 2022
The Front Office Agent is responsible for providing consistent
excellent service to guests/clients before arrival, upon arrival,
and during their stay, from check-in to checkout. This employee
will be responsible for registration, checkout, and cashiering.
What you will be doing
* Welcome and register guests expeditiously, provide information to
guests as needed, obtain identification and credit/check approval
as directed by hotel policy. Verify rate and departure date.
Confirm and modify information required to complete the
registration process as per hotel procedures.
* Answer all guest questions accurately and resolve problems in a
timely manner ensuring guest satisfaction. Authorize revenue
allowances as allowed by hotel policy.
* Upsell guest rooms, food & beverage outlets if applicable and
seasonal hotel promotions.
* Communicate with other hotel departments to maintain a high level
of guest satisfaction.
* Maintain an understanding of hotel history, services, facility
information, and rates and packages.
* Thank guests with genuine appreciation at the end of each stay,
and ask "Is there anything that we could have done better to make
your stay more enjoyable?"
* Register guests in OnQ and follow proper check-in, check out
* Review Front Desk log when coming on shift and record pertinent
information as needed throughout the shift.
* Post charges to individual room or master account.
* Manage cash/credit transactions and maintain a personal bank.
* Accept payment for guest accounts including third party, advance
purchase reservations, and during the time of registration at
* Develop and maintain positive working relationships with others
and support team to reach goals.
* Assists others as needed and special projects, as necessary.
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
* Employee discount
* Flexible schedule
* 8 hour shift
* Day shift
* Overnight shift
Ability to commute/relocate:
* Melbourne, FL 32940: Reliably commute or planning to relocate
before starting work (Required)
Work Location: One location%58047475%
Keywords: Home2 Suites by Hilton Melbourne/Viera, Melbourne , Part-Time Front Desk Associate, Other , Melbourne, Florida
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