MelbourneFLRecruiter Since 2001
the smart solution for Melbourne jobs

Part-Time Front Desk Associate

Company: Home2 Suites by Hilton Melbourne/Viera
Location: Melbourne
Posted on: November 25, 2022

Job Description:

The Front Office Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashiering.
What you will be doing
* Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
* Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
* Upsell guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
* Communicate with other hotel departments to maintain a high level of guest satisfaction.
* Maintain an understanding of hotel history, services, facility information, and rates and packages.
* Thank guests with genuine appreciation at the end of each stay, and ask "Is there anything that we could have done better to make your stay more enjoyable?"
* Register guests in OnQ and follow proper check-in, check out procedures.
* Review Front Desk log when coming on shift and record pertinent information as needed throughout the shift.
* Post charges to individual room or master account.
* Manage cash/credit transactions and maintain a personal bank.
* Accept payment for guest accounts including third party, advance purchase reservations, and during the time of registration at check- in/check-out.
* Develop and maintain positive working relationships with others and support team to reach goals.
* Assists others as needed and special projects, as necessary.

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

* Employee discount
* Flexible schedule
* 8 hour shift
* Day shift
* Overnight shift

Ability to commute/relocate:
* Melbourne, FL 32940: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Home2 Suites by Hilton Melbourne/Viera, Melbourne , Part-Time Front Desk Associate, Other , Melbourne, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Melbourne RSS job feeds