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Part-Time Front Desk Associate

Company: Home2 Suites by Hilton Melbourne/Viera
Location: Melbourne
Posted on: November 25, 2022

Job Description:

The Front Office Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashiering.
What you will be doing
* Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
* Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
* Upsell guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
* Communicate with other hotel departments to maintain a high level of guest satisfaction.
* Maintain an understanding of hotel history, services, facility information, and rates and packages.
* Thank guests with genuine appreciation at the end of each stay, and ask "Is there anything that we could have done better to make your stay more enjoyable?"
* Register guests in OnQ and follow proper check-in, check out procedures.
* Review Front Desk log when coming on shift and record pertinent information as needed throughout the shift.
* Post charges to individual room or master account.
* Manage cash/credit transactions and maintain a personal bank.
* Accept payment for guest accounts including third party, advance purchase reservations, and during the time of registration at check- in/check-out.
* Develop and maintain positive working relationships with others and support team to reach goals.
* Assists others as needed and special projects, as necessary.

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Benefits:
* Employee discount
* Flexible schedule
Schedule:
* 8 hour shift
* Day shift
* Overnight shift

Ability to commute/relocate:
* Melbourne, FL 32940: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Home2 Suites by Hilton Melbourne/Viera, Melbourne , Part-Time Front Desk Associate, Other , Melbourne, Florida

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