Company: ComTec Information Systems
Posted on: November 22, 2022
*Job Description: *
- L3Harris is looking for a Customer Service Representative (CSR)
who will support a large nationwide customer.
- This individual will be a key member of the Network Operations
Control Center (NOCC), and they will closely support the
geographically dispersed network and team located throughout North
- The CSR will be responsible for handling Inbound and Outbound
Calls, Email, and an Incident Management Queue in support of a
- The ideal candidate will have excellent communication and
customer service skills, be detail oriented and be able to remain
calm during urgent and sometimes stressful situations.
*Responsibilities and Expectations Include: *
- Candidates must have a flexible schedule.
- Typical shift is M-F day shift, but at times may need to support
2ndshift, On Call Nights and Weekends, work on Holidays.
- Clearly and effectively share information using oral and written
- Excellent Customer Service skills.
- Accurate typing skills.
- Ability to follow standard procedures.
- Prioritize tasks according to urgency and importance.
- Ability to work in a fast paced, team environment and adapt
quickly to new procedures and changing situations.
- Position requires strong attention to detail and adherence to
policies and procedures.
- Ability to log detailed notes regarding communications between
responsible parties regarding requests.
- Help train new team members as needed.
- High School Diploma or equivalent and a minimum of 6 years of
prior relevant experience or 2 years post-Secondary/Associates
Degree with a minimum of 2 years of prior related experience.
- 5 years of customer service experience.
*Preferred Additional Skills: *
- Experience with Office Applications (Outlook, Excel) preferred
but not required.
- Experience with Remedy Incident Management System (or equivalent)
preferred but not required.
- Technical and/or Networking background preferred but not
Job Type: Contract
* 8 hour shift
Ability to commute/relocate:
* Melbourne, FL 32901: Reliably commute or planning to relocate
before starting work (Required)
* Remedy: 3 years (Required)
* Networking: 3 years (Required)
Work Location: One location%58047475%
Keywords: ComTec Information Systems, Melbourne , Customer Support, Other , Melbourne, Florida
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