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Customer Support

Company: ComTec Information Systems
Location: Melbourne
Posted on: November 22, 2022

Job Description:

*Job Description: *

- L3Harris is looking for a Customer Service Representative (CSR) who will support a large nationwide customer.

- This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America.

- The CSR will be responsible for handling Inbound and Outbound Calls, Email, and an Incident Management Queue in support of a mission-critical program.

- The ideal candidate will have excellent communication and customer service skills, be detail oriented and be able to remain calm during urgent and sometimes stressful situations.

*Responsibilities and Expectations Include: *

- Candidates must have a flexible schedule.

- Typical shift is M-F day shift, but at times may need to support 2ndshift, On Call Nights and Weekends, work on Holidays.

- Clearly and effectively share information using oral and written communication skills.

- Excellent Customer Service skills.

- Accurate typing skills.

- Ability to follow standard procedures.

- Prioritize tasks according to urgency and importance.

- Ability to work in a fast paced, team environment and adapt quickly to new procedures and changing situations.

- Position requires strong attention to detail and adherence to policies and procedures.

- Ability to log detailed notes regarding communications between responsible parties regarding requests.

- Help train new team members as needed.

*Qualifications: *

- High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.

- 5 years of customer service experience.

*Preferred Additional Skills: *

- Experience with Office Applications (Outlook, Excel) preferred but not required.

- Experience with Remedy Incident Management System (or equivalent) preferred but not required.

- Technical and/or Networking background preferred but not required

Job Type: Contract

Schedule:
* 8 hour shift

Ability to commute/relocate:
* Melbourne, FL 32901: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Remedy: 3 years (Required)
* Networking: 3 years (Required)

Work Location: One location%58047475%

Keywords: ComTec Information Systems, Melbourne , Customer Support, Other , Melbourne, Florida

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