Senior Supervisor, Network Control - Melbourne, FL

Company: L3Harris
Location: Melbourne
Posted on: September 21, 2022

Job Description:

Description: Job Title: NOCC Supervisor Job Code: SAS20221708-88872 Job Location: Melbourne, FL Job Description: NOCC Supervisor L3Harris is looking for a Network Operation Control Center (NOCC) Supervisor who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America. The NOCC Supervisor will be responsible for managing a 24 x 7 x 365 Network Operation center providing network managed services to the customer. This position provides direct leadership, management, and direction to a team of Network Control Technicians and Specialists. Job Description:

• Supervision and oversight on a team of NOCC Operators with responsibility to ensure service restoration efforts comply with program Service Level Agreement (SLA) Service Availability, and Mean Time to Restore (MTTR) objectives.
• Escalating and communicating at a high level with customers and varying levels of program management.
• Serves as the lead on major network outage restoration efforts.
• Develop and report on metrics for the performance of the NOCC and individual NOCC employees.
• Develop and maintain processes and training for specialized monitoring tools/systems.
• Approving timecards and other time keeping functions.
• This position is part of a 24x7 network control environment. Shift, on call, and workday flexibility is required.
• This position also requires the candidate to perform Frontline Management, Group Lead (GL), duties managing a team of 5 or more individuals. GL duties include employee performance management and Career Growth in addition to normal program duties. Qualifications:
• Bachelors degree in Telecommunications, Engineering, Networking, Information Technology or related field with 4 years of prior related experience or 2 years post-Secondary/ Associates Degree with a minimum of 6 years of prior related experience.
• 2 years experience working in a fast paced, 24x7 Network Operations Center environment. Preferred Additional Skills:
• Knowledge and understanding of the FAAs National Airspace System, telecommunications technologies, and operations and maintenance policies and procedures.
• Demonstrated communication and interpersonal skills.
• Demonstrated ability to handle face-to-face customer engagements and high-pressure situations.
• Familiarity with the Data Comm program. L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Keywords: L3Harris, Melbourne , Senior Supervisor, Network Control - Melbourne, FL, Other , Melbourne, Florida