Company: Technology Consulting, Inc.
Posted on: June 25, 2022
TCI has an immediate need for a Network Operation Control Center
(NOCC) Supervisor in Melbourne, FL. This is not a Corp2Corp
opportunity. This is a long-term contract opportunity with the
possibility of hire. In addition to competitive, market-rate based
pay, TCI provides all our Consultants with Comprehensive
Medical/Dental Insurance, 401k, Life Insurance and Long-Term
Please note that this position requires US Citizenship or Permanent
The NOCC Supervisor will support our Government/Military client and
support a large nationwide customer. This individual will be a key
member of the Network Operations Control Center (NOCC), and they
will closely support the geographically dispersed network and team
located throughout North America. The NOCC Supervisor will be
responsible for managing a 24 x 7 x 365 Network Operation center
providing network managed services to the customer. This position
provides direct leadership, management, and direction to a team of
Network Control Technicians and Specialists.
RESPONSIBILITIESSupervision and oversight of a team of NOCC
Operators with responsibility to ensure service restoration efforts
comply with program Service Level Agreement (SLA) Service
Availability, and Mean Time to Restore (MTTR) objectives.
Escalating and communicating at a high level with customers and
varying levels of program management.
Serves as the lead on major network outage restoration efforts.
Develop and report on metrics for the performance of the NOCC and
individual NOCC employees.
Develop and maintain processes and training for specialized
Approving timecards and other time keeping functions.
This position is part of a 24x7 network control environment. Shift,
on call, and workday flexibility is required.
This position also requires the candidate to perform Frontline
Management, Group Lead (GL), duties managing a team of 5 or more
individuals. GL duties include employee performance management and
Career Growth in addition to normal program duties.
REQUIREMENTSBachelor's degree in Telecommunications, Engineering,
Networking, Information Technology or related field with 4 years of
prior related experience or 2 years post-Secondary/ Associate's
Degree with a minimum of 6 years of prior related experience.
2 years of experience working in a fast paced, 24x7 Network
Operations Center environment.
2 years of experience in a leadership or supervisory role.
2 years of experience performing technical network
2 years of experience working with routing and switching
Additional Preferred Qualifications:Knowledge and understanding of
the FAA's National Airspace System, telecommunications
technologies, and operations and maintenance policies and
Demonstrated ability to handle face-to-face customer engagements
and high-pressure situations.
Familiarity with the Data Comm program.
Experience with Radio Frequency (RF) technologies and concepts.
Experience with Remedy Ticketing Systems.
Keywords: Technology Consulting, Inc., Melbourne , NOCC Supervisor, Other , Melbourne, Florida
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