Network Operations Specialist
Company: Technology Consulting, Inc.
Posted on: June 22, 2022
TCI has an immediate need for a Network Operations Specialist
(NOS) in Melbourne, FL.
The NOS will be a key member of the Network Operations Control
Center (NOCC), and will support a geographically dispersed network
and team located throughout North America. The Network Operations
Specialist will be responsible for being the first line of support
for the customer and field team to troubleshoot and assist with
developing solutions and support mission-critical programs.
Job Duties: Provide technical support for large private
communications network. Handle first line of support for customer
and field calls into an operations center.
Log calls and perform preliminary investigations into reported
Create trouble tickets and initiate workflow for problem
Monitor, analyze, and troubleshoot network problems within an
operations center utilizing network management and monitoring
Interprets equipment alarms in the network on-premise equipment or
telco's network and move forward towards service restoration.
Resolve problems using internal and external groups as needed to
correct trouble on the network and interact with the customer.
This position is part of an onsite 24x7x365 NOCC environment where
working rotating shifts is an essential function of the position as
required by business needs. Workday schedule flexibility is
required. This position is not eligible for remote work due to
secure network access requirements.
Required Qualifications: 2 years post-Secondary/ Associate's Degree
with a minimum of (4) years of prior related experience.
Minimum of (1) Years Telecommunications Network Troubleshooting
Nice to have Qualifications: Bachelor's degree in
Telecommunications, Engineering, Networking, Information
Experience with Layer 1 Troubleshooting
Experience with call center phone systems and working with
geographically dispersed teams.
Experience in Physical layer and routed technologies
Experience with Network Management systems and tools.
Experience in remote maintenance and repair of network
Experience with interacting with customers and meeting
Keywords: Technology Consulting, Inc., Melbourne , Network Operations Specialist, Other , Melbourne, Florida
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