Entry-Level Contact Center Job Openings (Immediately Hiring)
Company: OneMCI
Location: Melbourne
Posted on: June 22, 2022
Job Description:
$15.00 / hourENTRY-LEVEL CONTACT CENTER REPRESENTATIVE
(FULL-TIME & PART-TIME)We are looking for entry-level call center
representatives to support inbound and outbound customer service
and sales projects for a wide variety of clients. You will be
responsible for answering inbound and outbound calls, handling
customer questions and complaints and seizing opportunities to
upsell products when they arise. -Candidates should have a social
and positive demeanor, a strong work ethic, and have a track record
of working well with customers. We offer many advancement
opportunities, including Supervisor, Trainer, Talent Acquisition,
and Operations Management. - -Schedules vary by site and project;
however, we can usually find something that works for everyone.
This is an on-site, entry-level position. Prior contact center
experience isn't required; candidates experienced in customer
service industries such as servers, bartenders, and retail
associates are encouraged to apply! - -To be considered for this
position, you must complete a full application on our company
careers page, including screening questions and a brief
pre-employment test.WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?In
this role, you handle inbound and outbound calls, helping to
support customer service, technical support, and customer sales
interactions. It requires you to interact with hundreds of
customers each week across the country to resolve support issues,
sell new products and services, and ensure a best-in-class customer
experience. - -In addition to providing exceptional service, you
will need to be a confident, fully engaged team player dedicated to
bringing a positive and enthusiastic outlook to work each day. - -
-Essential Duties
- Handle inbound and outbound contacts in a courteous, timely,
and professional manner
- Ensure first call resolution through problems solving and
effective call handling -
- Research systems to find missing information as applicable;
coordinate with other departments to resolve issues when
needed
- Accurately document and process customer claims in appropriate
systems
- Lead fact-finding discussions to determine the best options for
the customer
- Utilize knowledge base and training to accurately answer
customer questions while following all required scripts, policies,
and procedures
- Comply with requirements surrounding confidential information
and personal information
- Escalate customer issues to the appropriate staff and
managerial for resolution as needed
- Attend meetings and training and review all new training
material to stay up-to-date on changes to program knowledge,
systems, and processes
- Adhere to all attendance and work schedule requirements -WONDER
IF YOU ARE A GOOD FIT? -We provide all new employees with
world-class training, so all positive, driven, and confident
applicants are encouraged to apply. This position relies on
building relationships and turning the knowledge you gain in
training into customer wins. Ideal candidates for this position are
highly motivated, energetic, and dedicated. - -Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication
skills
- The ability to type swiftly and accurately (20+ words a
minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint,
Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance
and punctuality
- The ability to evaluate, troubleshoot, and follow-up on
customer issues
- An aptitude for conflict resolution, problem-solving, and
negotiation
- Must be customer service oriented (empathetic, responsive,
patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change
and ambiguity prevalent
- Excellent interpersonal skills and the ability to build
relationships with your team and customers -Preferred (Not
Required)
- One (1) year of experience in customer service, technical
support, inside sales, back-office, chat, or administrative support
in a contact center environment
- State or Federal work experience
- Must be authorized to work in their country of residence (The
United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. -Job offers are
contingent on background/security investigation results
- Must be willing to submit to drug screening. - Job offers are
contingent on drug screening results.WANT AN EMPLOYER THAT VALUES
YOUR CONTRIBUTION?We believe that hard work should pay off, so we
make sure that our compensation and total rewards are competitive.
- - Standard starting compensation is commensurate with experience.
- Regular reviews and raises are awarded based on tenure and
performance, so our employees make more each year. -Employees earn
paid time off as well as paid holidays and paid training
opportunities. -Regular daily, weekly and monthly incentives are
part of the overall compensation our team members enjoy and include
monetary incentive and prizes such as computers, tablets, phones,
TV's, trips, tickets, and even cars. - -In addition to our standard
group benefits offering for full-time employees following 90-days
of employment, all employees are eligible to opt for our MEC
medical plan after only 30-days of employment. - Benefits options
and plans vary slightly by location. - - -JUST A FEW OF THE
BENEFITS
Medical, Dental, and Vision Coverage
OptionsPaid Time-OffRegular RaisesAdvancement OpportunityFun,
Engaging Work EnvironmentCasual Dress CodeCash and Prize
ContestsThis job operates in a professional office environment.
While performing the duties of this job, the employee will be
largely sedentary and will be required to sit/stand for long
periods while using a computer and telephone headset. The employee
will be regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.Consistent with the Americans with
Disabilities Act (ADA) it is the policy of MCI and affiliates to
provide reasonable accommodation when requested by a qualified
applicant or employee with a disability unless such accommodation
would cause undue hardship. The policy regarding requests for
reasonable accommodation applies to all aspects of employment. If
reasonable accommodation is needed, please contact Kate Murph, Vice
President of Human Resources, .At MCI and its subsidiaries, we
embrace differences and believe diversity is a benefit to our
employees, our company, our customers, and our community. -All
aspects of employment at MCI are based solely on a person's merit
and qualifications. - MCI maintains a work environment free from
discrimination, one where employees are treated with dignity and
respect. All employees share in the responsibility for fulfilling
MCI's commitment to a diverse and equal opportunity work
environment. -MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances. - -MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements. -MCI will not tolerate
discrimination or harassment based on any of these characteristics.
- -We adhere to these principles in all aspects of employment,
including recruitment, hiring, training, compensation, promotion,
-benefits, social and recreational programs, and -discipline. In
addition, it is the policy of MCI to provide reasonable
accommodation to qualified employees who have protected
disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works.MCI helps
customers take on their CX and DX challenges differently, creating
industry-leading solutions that deliver exceptional experiences and
drive optimal performance. MCI assists companies with business
process outsourcing, staff augmentation, contact center customer
services, and IT Services needs by providing general and
specialized hosting, software, staff, and services. -In 2019
Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's
Fastest Growing Company in the State of Iowa and was named the
452nd Fastest Growing Privately Company in the USA, making the
coveted top 500 for the first time. MCI's subsidiaries had
previously made Inc. Magazine's List of Fastest-Growing Companies
15 times respectively. MCI has fifteen business process outsourcing
service delivery facilities in Iowa, Georgia, Florida, Texas,
Massachusetts, New Hampshire, South Dakota, New Mexico, California,
Kansas, and Nova Scotia. - -Driving modernization through
digitalization, MCI ensures clients do more for less. MCI is the
holding company for a diverse lineup of tech-enabled business
services operating companies. MCI organically grows, acquires, and
operates companies that have a synergistic products and services
portfolios, including but not limited to Automated Contact Center
Solutions (ACCS), customer contact management, IT Services (IT
Schedule 70), and Temporary and Administrative Professional
Staffing (TAPS Schedule 736), Business Process Management (BPM),
Business Process Outsourcing (BPO), Claims Processing, Collections,
Customer Experience Provider (CXP), Customer Service, Digital
Experience Provider (DXP), Account Receivables Management (ARM),
Application Software Development, Managed Services, and Technology
Services, to mid-market, Federal & enterprise partners. MCI now
employs 10,000+ talented individuals with 150+ diverse North
American client partners across the following MCI brands:
GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney
Call Center, OnBrand24, and Valor Intelligent Processing (VIP). As
an employer supporting critical Federal, State, Provincial, and
Commercial clients, we have taken steps to ensure that we remain
operational while t
Keywords: OneMCI, Melbourne , Entry-Level Contact Center Job Openings (Immediately Hiring), Other , Melbourne, Florida
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