Club 33 Member Specialist

Company: Walt Disney World Resort
Location: Cocoa
Posted on: June 19, 2022

Job Description:

The Club 33 Member Services Specialist is a unique role. You will provide and maintain the highest level of professional and personalized services, both on the phone and email, to affluent Club 33 Members who also have a high Disney affinity. This is accomplished using discovery questions to understand needs, building relationships on an ongoing basis with the Member families and providing them a creative "one-stop-shop" service for their Walt Disney World visits. The team is responsible for being true Disney experts, providing exceptional white-glove service to each Member. If selected for this role, you will report to the Guest Experience Manager - Club Member Services. Basic Qualifications : You Have: 1 year experience in a guest service role providing solutions for complex scenarios Talent for building relationships with people Creativity to find creative solutions and understand Guests' needs to enhance their vacation experience Advanced skills tracking progress of multiple requests, including small details Affinity for opportunities where you can be of service to others Solved complex situations and make decisions independently Knowledge of Walt Disney World property, services, experiences and products required Required Education : High School Diploma or equivalent Additional Information : Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits .

Keywords: Walt Disney World Resort, Melbourne , Club 33 Member Specialist, Other , Cocoa, Florida