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French Bilingual Customer Care Representative 2 - Percepta

Company: Percepta
Location: Melbourne
Posted on: January 13, 2022

Job Description:

Customer Care Representative 2

At Percepta, we bring first-class service across each market we support. As a -Customer Care Representative 2 in -Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

What You'll Be Doing

The French Bilingual Customer Care Representative 2 -(CCR II) assist U.S. -dealers and employee with their Parts & Retail inquiries. Agents are responsible for providing a timely and professional response to a wide variety of inquiries and concerns via chat, email, and phone calls, using available resources.

During a Typical Day, You'll
Promptly process and answer/resolve customer inquiries, via chat, email, or phone call.
Communicate professional, grammatically correct verbal and written responses to customer inquiries and concerns; educate the customer as applicable.
Ability to maneuver through various systems to provide a prompt, courteous and accurate information including:
Accurately respond to customer inquiries.
Document customer contacts
Initiate outbound contacts as appropriate.
Provide online support for applications.
Utilize available resources to respond to internal and external inquiries.
Help identify process improvements and best practices for the team.
Provide feedback to Lead Support concerning possible problems or areas of improvement.

What You Bring to the Role
Reviewing and analyzing reports.
Understanding of Marketing Incentives.
1 - 2 years of customer experience.
Fluent in French and English
High school diploma or GED required

What You Can Expect
Starting hourly rate of $15.00 (plus $2.00/hr. bilingual French differential)
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)

A Bit More About Your Role

Hours of operation are Monday-Friday, 8:30am-5:30pm

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them - every - day . As a Percepta team member, you can expect:
Culture of Service -- to be treated like you are the customer from day one
Teamwork - - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect - - a team that is accountable, dependable and gives you their full attention
Proactive - - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career - Growth - lots of learning opportunities for aspiring minds
Diversity -- be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation -- we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Keywords: Percepta, Melbourne , French Bilingual Customer Care Representative 2 - Percepta, Other , Melbourne, Florida

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