Global HR Operations Associate (IA) Seasonal Bench

Company: Walt Disney World Resort
Location: Cocoa
Posted on: January 13, 2022

Job Description:

Global HR Operations is a center of info and the team behind DToolsHR. As fellow employees we provide friendly, accurate, thorough answers to Employees & Cast Members across TWDC. We work with enterprise partners and business leaders to provide better services ultimately improving TWDC employee experience providing transactional and inquiry services and support for Human Resource & Payroll processes and policies.

This position is an hourly O&T role providing contact center support to applicants and all levels of employees across TWDC for Human Resources and Payroll processes and policies. Additionally, this position supports onboarding operation of new employees and validation of new hire documentation.

This position is temporarily working from home. Required functional private workspace with high speed internet.
Responsibilities :

• Contact Center and/or onboarding support (answer various call types from Employees and Candidates, Verify I-9 documentation)
• Assist with HR transaction support (Personal Data Changes/Document Submittal)Basic Qualifications :
  • Demonstrated excellence in customer service
  • Strong verbal and written communication skills
  • Professionalism and telephone etiquette answering calls throughout the length of shift
  • Demonstrated ability to multi task and prioritize/handle competing priorities in a fast paced environment within a dynamic organization positioned to expand scope and opportunity.
  • Demonstrated ability to handle confidential information
  • Demonstrated strong ability to build relationships internally and externally
  • Demonstrated problem solving skills
  • Self-motivated to take initiative and ownership on issues and manage to resolution
  • Ability to be flexible with work schedule, including evenings and weekends
  • Demonstrated proficiency in Microsoft Office
  • Ability to adapt to new technology (i.e. SAP Knowledge, DToolsHR)
  • Comfort and aptitude utilizing keyboards with speed and accuracyPreferred Qualifications:
    • Preferred proficiency in a 2nd language Spanish, Haitian Creole, PortugueseRequired Education :
    • High school degree or equivalentPreferred Education :
    • Preferred Bachelors degreeAdditional Information : SUBMITTING YOUR APPLICATION
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Keywords: Walt Disney World Resort, Melbourne , Global HR Operations Associate (IA) Seasonal Bench, Other , Cocoa, Florida