IP Ops (Public Trust) - Melbourne, FL

Company: Altimeter Solutions
Location: Melbourne
Posted on: January 11, 2022

Job Description:

Please see our website for more job openings: -https://altimetersolutions.com/altimeter-solutions-job-board/

Job Description:
Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center.
Log calls and perform preliminary investigations into reported network issues.
Create trouble tickets and initiate workflow for problem resolution.
Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
This position is part of a 24x7 network control environment. Shift and workday flexibility is required.
CCNA Certification or must obtain within 3 months of start date.

Required Qualifications:
Bachelor's degree in Telecommunications, Engineering, Networking, Information Technology or related field with (2 to 4) years of prior related experience or 2 years post-Secondary/ Associate's Degree with a minimum of (6) years of prior related experience.
(2) Years Telecommunications Network Troubleshooting experience.
Must be able to obtain a Public Trust.

Preferred Additional Skills:
Layer 1 Troubleshooting experience.
Previous experience in telecommunication call centers and ability to work in a fast-paced environment.
Prior experience required in maintaining high service levels in a demanding customer support services environment.
Physical layer and routed technologies experience.
Experience with Network Management systems and tools.
Experience in remote maintenance and repair of the CISCO network equipment.

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