IP Ops (Public Trust) - Melbourne, FL
Company: Altimeter Solutions
Posted on: January 11, 2022
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Provide technical support for large private communications network.
Handle first line of support for customer and field calls into an
Log calls and perform preliminary investigations into reported
Create trouble tickets and initiate workflow for problem
Monitor, analyze, and troubleshoot network problems within an
operations center utilizing network management and monitoring
Employs various test methods used to remotely analyze fractional
Enterprise Data networks including fractional T1; T1; fractional
T3; T3; Ethernet; IP; and RF.
Interprets equipment alarms in the network on-premise equipment or
telco's network and move forward towards service restoration.
Resolve problems using internal and external groups as needed to
correct trouble on the network and interact with the customer.
This position is part of a 24x7 network control environment. Shift
and workday flexibility is required.
CCNA Certification or must obtain within 3 months of start
Bachelor's degree in Telecommunications, Engineering, Networking,
Information Technology or related field with (2 to 4) years of
prior related experience or 2 years post-Secondary/ Associate's
Degree with a minimum of (6) years of prior related experience.
(2) Years Telecommunications Network Troubleshooting
Must be able to obtain a Public Trust.
Preferred Additional Skills:
Layer 1 Troubleshooting experience.
Previous experience in telecommunication call centers and ability
to work in a fast-paced environment.
Prior experience required in maintaining high service levels in a
demanding customer support services environment.
Physical layer and routed technologies experience.
Experience with Network Management systems and tools.
Experience in remote maintenance and repair of the CISCO network
Keywords: Altimeter Solutions, Melbourne , IP Ops (Public Trust) - Melbourne, FL, Other , Melbourne, Florida
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