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Customer Care Representative 2 - Percepta

Company: Percepta
Location: Melbourne
Posted on: January 11, 2022

Job Description:

Customer Care Representative 2

At Percepta, we bring first-class service across each market we support. As a -Customer Care Representative 2 in -Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

What You'll Be Doing

The -Customer Care Representative works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries including Over the Air customers and concerns by using available resources to our US retail customers and dealers. - The Customer Care Representative -will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range customer service experience, and answer regular customer inquiries and concerns via telephone.

During a Typical Day, You'll
Promptly processes and answers/resolves customer inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.
Communicate professional, grammatically correct verbal and written responses to customer inquiries and concerns; educate the customer on client products and services.
Understand use of technology, scripts, and product knowledge. Actively listens to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner.
Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable.
Handle difficult customer issues and avoiding escalation whenever possible in a positive and professional manner.

What You Bring to the Role
6 months Customer Service experience required
Previous experience supporting customers through phone preferred
Experience or interest in working with technology is preferred
Experience with customer contact systems
High school diploma

What You Can Expect
Starting hourly rate of $15.00.
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)

A Bit More About Your Role

Hours of operation are Monday-Friday, 8:00am-11:00pm, Saturday: 8:00am-8:00pm.

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them - every - day . As a Percepta team member, you can expect:
Culture of Service -- to be treated like you are the customer from day one
Teamwork - - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect - - a team that is accountable, dependable and gives you their full attention
Proactive - - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career - Growth - lots of learning opportunities for aspiring minds
Diversity -- be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation -- we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Keywords: Percepta, Melbourne , Customer Care Representative 2 - Percepta, Other , Melbourne, Florida

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