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Customer Care Rep 2

Company: Percepta
Location: Melbourne
Posted on: January 11, 2022

Job Description:

Customer Care Representative 2 At Percepta, we bring first-class service across each market we support. As a-- -Customer Care Representative 2 in-- -Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture What You'll Be Doing-- - -- - The Customer Relationship Center (CRC) Inbound Customer Service Representative works under the direct supervision of the Team Leader; responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources; responsible for learning and executing the complete call handling process.-- - Responsible for meeting expected customer service levels; supports business performance goals of the Melbourne Customer Relationship Center by providing full range of customer service; answers regular customer inquiries and concerns via the telephone. During a Typical Day, You'll Promptly processes and answers and/or resolves customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved. Communicate professional, grammatically correct verbal responses to customer inquiries and concerns; educate the customer on client products and services. Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns. Understands use of technology, scripts, and product knowledge. Actively listens to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner. Act as a liaison between customers, and dealerships, providing excellent service to both by following up and being organized and knowledgeable. What You Bring to the Role-- - 1 year Customer Service experience preferred Previous experience supporting customers through phone preferred Experience or interest in working with technology is preferred Experience with customer contact systems High school diploma or GED required What You Can Expect-- - Starting hourly rate of $15.00. Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role-- - -- - Hours of operation are Monday-Friday, 8:30am-5:30pm, Saturday: 9:00am-5:30pm.-- - About Percepta-- - -- - Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breath and play by them-- -every-- -day. As a Percepta team member, you can expect:-- --- - Culture of Service-- -- to be treated like you are the customer from day one-- - Teamwork-- -- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect-- -- a team that is accountable, dependable and gives you their full attention Proactive-- -- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career-- -Growth - lots of learning opportunities for aspiring minds Diversity-- -- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation-- -- we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Keywords: Percepta, Melbourne , Customer Care Rep 2, Other , Melbourne, Florida

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