Support Services Tech-HRMC, Lab Support Services, Full Time
Company: Health First
Posted on: June 12, 2021
To be fully engaged in providing Quality/No Harm, Customer
Service and Stewardship by
Ensuring optimal support of laboratory testing activities
through timely and accurate specimen collection
Processing customer requests (with the understanding that
patients, visitors, all hospital staff, physicians and fellow
co-workers are all our customers) and resolving customer issues in
a fantastically friendly, courteous, professional and timely
- Using all resources in the most efficient manner.
Understands and applies knowledge of test specimen requirements
and utilizes available reference materials to ensure that all
required specimens are collected and no omission errors or
inadequate specimens' result.
Uses care in performance of duties to avoid clerical errors at
the points of registration or test order from Reference Lab
Requisitions (errors: tests ordered under wrong account, tests
ordered under wrong facility, tests ordered under wrong physician,
wrong test ordered, or not ordering tests as indicated); as
Complies with policies/procedures/processes in the collection
and processing of patient specimens and provision of patient
services, including offsite phlebotomy services as applicable.
Meets collection turn-around-times >98% daily.
Performs venipunctures with <3% recollects.
Performs blood culture collections with <3% contamination
Assures valid patient results as evidenced by zero patient or
sample identification errors in the pre-analytical and
post-analytical phases of laboratory procedures per evaluation
Understands and provides quality patient care by providing
complete and accurate information on all collection materials
(labeling errors during collection defined as: rejected specimen
due to manual misspelling of patient name or rejected specimens due
to missing required information).
Ensures the correct procedures are performed on the correct
patient by verifying two forms of patient identification.
Verifies orders from the requisition.
Verifies that the label (s) is ordered correctly and corresponds
to the requisition, as applicable.
Practices aseptic and sterile techniques.
Meets safe driving requirements and maintains uncompromised
specimen integrity during transporting of specimens via automobile,
Adheres to Joint Commission National Patient Safety Goals.
Reports all malfunctioning equipment (non-IT) to the BioMed
department, fellow associates, and management.
Reports all malfunctioning IT equipment (i.e., telephones, PC's,
paper printers, etc.) to the IT department, fellow associates, and
Completes specified jobs/tasks by deadline and/or provides
requested information in a timely and concise manner.
Maintains current AHA BLS certification, American Medical
Technologists, National Healthcare Certification (but not limited
too) and renews all applicable certifications before the expiration
date in compliance with all renewal criteria; as applicable.
Knowledge regarding location of emergency equipment/supplies and
how to use such equipment/supplies.
Familiar with the Health First Emergency Kardex and
responsibilities in relation to specified emergent codes.
Responsible for hurricane preparedness and their particular
responsibilities as a Health First associate.
Knowledgeable of specimen collection requirements and provides
accurate and timely laboratory expertise.
specimens (s) are documented with the correct patient's
Demonstrates the appropriate skill sets as determined by the
"Annual Competency Assessments".
Ability to perform basic computer skills pertinent to job
Monitors and complies with Joint Commission/CAP standards and
performs all job functions in accordance with State and Regional
requirements to ensure compliance to these standards.
Offers suggestions for improvement with departmental
improvements; implements or revises section protocols and/or
department policies and procedures.
- Attends all mandatory meetings/in-services and reads and signs
off on all meeting minutes as required.
High school diploma or equivalent with at least one year of
venipuncture and specimen handling experience OR graduate of
accredited phlebotomy program
Current AHA BLS certification and maintained
Valid FL Driver's License, as applicable
Excellent customer service skills
Good oral and written communication skills
Ability to prioritize and organize to maximize quality, value,
service, and productivity
Strong computer skills
Willing and able to work with bio-hazardous/toxic materials
following OSHA guidelines.
Must be able to cover alternative shifts to meet customer needs
when requested by supervisor
Must be able to work weekends and holidays
National Phlebotomy Certification from an accredited National
Phlebotomy Certification Agency preferred
EKG certification, as applicable
- Medical Terminology strongly preferred
Keywords: Health First, Melbourne , Support Services Tech-HRMC, Lab Support Services, Full Time, Other , Melbourne, Florida
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