Patient Advocate - Medical Cannabis - Merritt Island

Company: Liberty Health Sciences
Location: Merritt Island
Posted on: May 3, 2021

Job Description:

JOB SUMMARY:

The focus of this role is to provide support patients with memorable experiences and education on company products and practices. The responsibility of the patient advocate is to ensure that all communication with potential customers and current patients are meeting company standards.

KEY ACCOUNTABILITIES:

• Ensure that all communication with potential customers and current patients are meeting company standards.
• Serve as a patient advocate, educator, and customer service representative, and ensure patients are serviced promptly and efficiently.
• Ensure that each patient has a high-quality, valuable, and industry-leading experience when interacting with the company, ensuring that Liberty Health Sciences Florida is positioned as the medical cannabis provider of choice in Florida.
• Fulfill orders properly, including the correct label, patient label and proper packaging procedures are being followed.
• Consult patients and/or dispense the company's regulated medical cannabis products to qualified patients in accordance with company policy and in accordance with Florida medical cannabis regulations.
• Maintain a professional interaction with both staff members and patients while also participating in team building exercises.
• Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
• Ensure effective communication and teamwork across functional areas and team members to achieve company goals
• Perform weekly inventory counts and report findings to Management
• Report any high-risk complaints to the Head of Retail and the Compliance team
• Thoroughly document all customer complaints and returns
• Ensure 100% traceability of products are maintained from reception to final sale

Keywords: Liberty Health Sciences, Melbourne , Patient Advocate - Medical Cannabis - Merritt Island, Other , Merritt Island, Florida