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Network Operations Specialist - Public Trust

Company: SOC Support Services
Location: Melbourne
Posted on: May 3, 2021

Job Description:

IP Network Operations Specialist

SOC is currently searching for several IP Network Operations Specialist with TDM (Time Division Multiplexing) to support our client in the Melbourne, FL area in a Contract to Hire opportunity.

Responsibilities

  • Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center.
  • Must have TDM Experience (Time Division Multiplexing)
  • Log calls and perform preliminary investigations into reported network issues.
  • Create trouble tickets and initiate workflow for problem resolution.
  • Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
  • Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
  • Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
  • Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
  • This position is part of a 24x7 network control environment. Shift and workday flexibility is required.
  • CCNA Certification or must obtain within 3 months of start date.

Qualifications

  • Bachelor's degree in Telecommunications, Engineering, Networking, Information Technology or related field

with (2 to 4) years of prior related experience or 2 years post-Secondary/ Associate's Degree and a minimum of 6 years of prior related experience.

  • 2 Years Telecommunications Network Troubleshooting experience.
  • Must have TDM Experience (Time Division Multiplexing)

Preferred Additional Skills:

  • Layer 1 Troubleshooting experience.
  • Must have TDM Experience (Time Division Multiplexing)
  • Previous experience in telecommunication call centers and ability to work in a fast-paced environment.
  • Prior experience required in maintaining high service levels in a demanding customer support services environment.
  • Physical layer and routed technologies experience.
  • Experience with Network Management systems and tools.
  • Experience in remote maintenance and repair of the CISCO network equipment.

#DZFED

Keywords: SOC Support Services, Melbourne , Network Operations Specialist - Public Trust, Other , Melbourne, Florida

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