Commercial Property Claims Field Adjuster (Melbourne, FL)
Company: UPC Insurance
Posted on: May 3, 2021
Summary: This is a commercial field adjuster role for the
Claims Department who will be tasked with handling low to high
exposure property claims from first notification through final
settlement. The incumbent will be will responsible for
investigation, evaluation, negotiation and settlement of first
party property claims by performing the duties and responsibilities
commensurate with level I or II claims.
Our mission statement is to Keep the
Promise to our policyholders, our shareholders and to our
stakeholders. The promise to our policyholders is fairly and timely
resolve their claims. Our business practices, processes, objectives
and how we conduct ourselves daily is done so from the perspective
of our policyholders rather than from our own convenience of how
claims should be handled. This embodies the standard that our
professional claims department strives to achieve every day, both
in daily claims handling and CAT claims. Since the UPC mission is
to be the premier provider of homeowner insurance in catastrophe
exposed areas, we take our responsibility to Keep the Promise as
one of the fundamental tenets of accomplishing this
Interprets and applies policy coverage to loss.
Communicates policy coverage and benefits to insured.
Investigates and documents cause of loss and area of
May create, review, and/or approve estimates for the cost of
repairs or replacement of damaged or destroyed
Reports findings of investigation, coverage interpretation and
damage estimates to company.
Negotiates with insured, contractors, and vendors; may have limited
interaction with public adjusters and attorneys under close
Complies with timeliness, accuracy and service standards of the
Complies with the legal, statutory and regulatory
Maintains appropriate adjusters license and complies with
continuing education requirements.
Identifies and documents subrogation opportunities; Identifies and
addresses salvage of damage or destroyed items.
Identifies and investigates questionable and possible fraudulent
Performs other duties as assigned. Other duties may be
Education and/or Experience:
Bachelors degree is preferred. Other consideration may be given for
an Associates degree or an industry recognized designation(s) (e.g.
CPCU, AIC, SCLA,) or a combination of education and equivalent
A minimum of 2 years commercial claims handling experience is
required for a Commercial Property Adjuster I; and, a minimum of 4
years commercial claims handling experience is required for a
Commercial Property Adjuster II.
Florida DFS All Lines adjuster license or ability to
Own and maintain a valid drivers license.
Maintain a good driving record.
Ensures that all assigned claims are concluded equitably and
Excellent verbal/written communication skills and organizational
Ability to manage relationships in a fast-paced environment, while
demonstrating persistence and problem-solving skills.
Exceptional organizational, analytical, and negotiation skill
Knowledge of residential construction materials and
Functional computer skills and computer literacy, or the ability to
acquire the skills, utilizing standard office software including
Microsoft Office Suite, estimating software (e.g. Xactimate or
Symbility), and web-based Claim and Policy Management
To perform the job successfully, an
individual should demonstrate the following
- Motivation/Initiative: Motivated and curious, willing to ask questions,
research issues and take on challenging projects/assignments;
creative, brings new ideas to the table, exhibits self-confidence.
Has strong achievement motivation and tenacity.
- Administrative Skills: Possesses ability to organize and follow-through
on multiple tasks, recognizes and attends to important details with
accuracy and efficiency, effectively prioritizes work of staff
members. Works to complete goals, tasks and plans, anticipates
potential problems and analyzes alternative
- Interpersonal Style: (Interpersonal Skills, Communication, Teamwork);
develops/ maintains effective working relationships; listens
attentively to others; communicates ideas clearly (written &
verbal); relates to people in an open/ sincere manner; participates
effectively in meetings; assists in finding solutions as well as
identifying problems; communicates appropriately with supervisor,
managed staff and co-workers. Able to manage other individuals and
maintain calm and reliable demeanor in the face of
- Self-Management: (Adaptability/Flexibility, Stress Tolerance,
Autonomy); adapts readily to changes in routine; works effectively
in stressful situations; needs limited guidance and direction; is
comfortable working in a fast-paced environment; is reliable and
dependable; is results-oriented; maintains productivity and
composure under pressure; views problems as opportunities to create
- Thinking Skills: Diagnoses problems efficiently; gathers
sufficient input before making decision or plans; makes timely
decision, quickly determines sources of problem, identifies
information needed to solve problem and analyzes alternative
solutions, communicates issues and decisions effectively to
- Customer Orientation: Sensitive & responsive to internal and external
customer needs; demonstrates skills in customer services and
satisfaction; maintains a positive attitude, willing to listen to
customer problems and seeks solutions; stays in tune with changing
needs of customers.
Strong Estimate Reconciliation
Organized and Efficient
Strong Negotiation Skills
Demands: The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly
required to use hands and talk or hear. The employee is frequently
required to reach with hands and arms and have the ability to lift
and use a ladder which could weigh up to 40lbs. The employee is
occasionally required to stand, walk; sit; climb or balance and
stoop, kneel, crouch or crawl. Specific vision abilities required
by this job include close vision, distance vision and depth
The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
While performing the duties of this job, the employee is frequently
expected to perform duties in the field, having face to face
interaction with our insureds, PA or a contractor. This involves
sitting/standing at a desk and performing functions on a computer.
This also involves speaking with customers by phone. The noise
level in the work environment is usually
Keywords: UPC Insurance, Melbourne , Commercial Property Claims Field Adjuster (Melbourne, FL), Other , Melbourne, Florida
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