Bilingual Off-Site Call Center Agent (Train On-Site)
Company: MCI
Location: Cocoa
Posted on: April 4, 2021
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Job Description:
POSITION OVERVIEW Looking for a rewarding job, from the safety
and comfort of your own home?
We are looking for Customer Service Representative to support
inbound customer service, help desk, technical support, and
back-office processing representatives for commercial and public
sector support positions. In this roles, you will handle inbound
inquiries, troubleshoot basic technical issues, and assist callers
with product and process related inquiries and professionally
represent some of the most recognizable brands in the world.
Candidates should have excellent communication skills, willing to
learn on the job, and be highly reliable.
There are a wide variety of project openings available representing
some of the most recognizable brands in the world. Schedules vary
by site and program however we can usually find something that
works for everyone.
This is an entry-level position that offers on the job paid
training. Compensation is commensurate with experience and while
prior contact center experience isn't required, experience in
customer service, tech support, inside sales or back-office support
is a plus. Bilingual Spanish-Speaking Agents enjoy enhanced
wages.
-------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS
ROLE ACTUALLY DO?
This position supports customer service, technical support, and
customer sales interactions. This role requires you to interact
with hundreds of customers each week across the country to resolve
support issues, sell new products and services, and ensure a
best-in-class customer experience. In addition to being the best in
the business when it comes to customer interactions, you will need
to be confident, fully engaged, a team player, and dedicated to
bringing a positive and enthusiastic outlook to work each day.
Essential Duties
It's about building relationships and turning the knowledge you
gain in training into customer wins. Representatives make a
difference to customers and the company, providing over-the-phone
customer service, sales, and technical support. We provide all new
employees with world-class training, so all positive, driven, and
confident applicants are encouraged to apply. Ideal candidates for
this position are highly motivated, energetic, and dedicated.
Required
We believe that hard work should pay off, so we make sure that our
compensation and total rewards are competitive. Standard starting
compensation is commensurate with experience. Regular reviews and
raises are awarded based on tenure and performance, so our
employees make more each year.
Employees earn paid time off as well as paid holidays and paid
training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV's, trips, tickets, and even cars. In addition
to our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
We can offer a wide range of scheduling options for qualified
candidates. There are multiple shifts and weekly work variations
available to our team members. Please ask a Talent Acquisition
Specialist about the different types of creative scheduling options
that are available at your location. Whether you are a busy parent,
student, or just want control of your work-life balance, flexible,
customized scheduling is one of the perks of working at our
organization.
ABOUT THE APPLICATION PROCESS ...
WORK FROM HOME REQUIREMENTS Work Area
Measures include social distancing for those working on-site,
frequent deep cleaning and disinfecting of workstations and common
areas, daily contactless temperature checks for those essential
employees working on-site, travel policies limiting travel and
mandatory quarantine, reporting and quarantine processes and
policies for those exposed, and requesting masks to be worn when
on-site employees are not at their workstation.
REGARDING MASKS
To help protect our candidates and employees, we are REQUESTING
that all on-site candidates wear a mask to interviews and
training.
In locations where state or local government has mandated the use
of masks, we will abide by the mandate, and REQUIRE masks be worn
when on-location.
For more information on MCI's response to COVID-19 please visit
PHYSICAL REQUIREMENTS This job operates in a professional office
environment. While performing the duties of this job, the employee
will be largely sedentary and will be required to sit/stand for
long periods while using a computer and telephone headset. The
employee will be regularly required to operate a computer and other
office equipment, including a phone, copier, and printer..... click
apply for full job details
Keywords: MCI, Melbourne , Bilingual Off-Site Call Center Agent (Train On-Site), Other , Cocoa, Florida
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here to apply!
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