IP Network Operations Specialist

Company: Technology Consulting Inc.
Location: Melbourne
Posted on: November 23, 2020

Job Description:

TCI has an immediate need for an IP Network Operations Specialist in Melbourne, FL. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the probability of extension and possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive MedicalDental Insurance, 401k, Life Insurance and Long-Term Disability benefits. SUMMARY TCI is offering an excellent DoD Contract opportunity with our governmentmilitary sector client. If you enjoy a collaborative and creative work environment, this is a great opportunity for you to join a rapidly growing IT team. Promoting from within is a routine best practice in an environment where individuals are encouraged to advance their careers. RESPONSIBILITIES Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center. Log calls and perform preliminary investigations into reported network issues. Create trouble tickets and initiate workflow for problem resolution. Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools. Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1 T1 fractional T3 T3 Ethernet IP and RF. Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration. Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer. This position is part of a 24x7 network control environment. Shift and workday flexibility is required. REQUIRED SKILLS EXPERIENCE Bachelorrsquos degree in Telecommunications Engineering, Networking, Information Technology or related field or equivalent relevant experience in lieu of degree. Previous experience in telecommunication call centers and ability to work in a fast-paced environment. 6 yearsrsquo physical layer and routed technologies experience. 6 years networking technologies experience with RF, ATM, DWDM, and Frame Relay. 6 yearsrsquo experience with Network Management systems and tools. 6 yearsrsquo experience in remote maintenance and repair of the following network equipment Cisco, Eastern Research, and APC. CCNA Certification PREFERRED ADDITIONAL SKILLS Prior experience required in maintaining high service levels in a demanding customer support services environment.

Keywords: Technology Consulting Inc., Melbourne , IP Network Operations Specialist, Other , Melbourne, Florida