Call Center Data Entry Specialist (FULL-TIME & PART-TIME)

Company: MCI
Location: Melbourne
Posted on: November 21, 2020

Job Description:

Job Description Location: US-FL-Melbourne ID: 2020-5109 Type: Full-Time Department: z_Advertised on Indeed Hosted Schedule: Multiple Options Education: High School Diploma/GED Wage Description: Base Wage $11.10 - $13.61/hr. Commensurate | Incentives & Benefits* Bonus: Monthly POSITION OVERVIEW CALL CENTER DATA ENTRY SPECIALIST Our Call Center seeks a reliable person for data entry to join our accounts payable department. The successful candidate will have quick typing skills, an analytical mind, exceptional attention to detail and a passion for precision. We're looking for a long-term employee who wants to grow within our business. With 13 locations, we have the growth potential to offer promotions to the right candidate. If you enjoy data entry and can work efficiently in a fast-paced office setting, please apply today. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Schedules vary by site and project, however we can usually find something that works for everyone. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus. ----- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Data entry specialists are the link between paper information and computer data. Data entry specialists take information from different locations that is written down, such as cancelled checks, bills, reports, or other information, and enter it into an electronic datasystem for storage and analysis. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties * Perform all data entry related tasks including sorting, proofing, updating, mailing and storing. * Maintain data files accurately. * Compile, sort, verify and correct data to be entered. * Review data for completeness and accuracy. * Contact authors of source documents to address data inconsistencies and to gather missing data. * Manage filing and routing of source documents after entry. * Maintain records of work completed. * Update data in appropriate databases in accurate and timely manner so as to avoid backlogging. * Establish data naming standards and consistent data definitions to improve overall data quality. * Process and resolve data inquiries by searching and reviewing the databases. * Enter and update files into Excel spreadsheets. * Perform administrative duties such as operating office equipment or data filing as required. * Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes * Adhere to all attendance and work schedule requirements. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Data Entry Specialists make a difference to customers and the company, providing phone customer service, and Administrative support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required * Must be 18 years of age or older * High school diploma or equivalent * Experience with data-entry utilizing a computer * Prior experience handling data entry responsibilities or equivalent experience in a related field * The ability to read and speak English fluently * Have a wired, high-speed internet connection (Download speed of 20Mbps+) * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (30+ words a minute) * Ability to work regularly scheduled shifts within our hours of operation including the training period. * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem solving and negotiation * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) * Associate's degree, or bachelor degree in business, administration

Keywords: MCI, Melbourne , Call Center Data Entry Specialist (FULL-TIME & PART-TIME), Other , Melbourne, Florida