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Product Specialist

Company: Nuance Communications UK Ltd
Location: Melbourne
Posted on: March 27, 2020

Job Description:

Product Specialist ================== Apply Job ID 1-43799 Date posted 03/06/2020 Location Melbourne, Florida Company Overview: Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries. Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform business as usual. For decades, the world s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we re deeply committed to helping organizations push the boundaries of what s possible. Job Summary: Summary: We are looking for a driven Product Specialist to join the Enablement team within the Customer Success Organization. As a Product Specialist, you will work cross functionally to drive New Product Introductions and release activities to our customers and customer facing teams. The Product Specialist will drive and ensure operational readiness across the customer lifecycle and ensure excellent product delivery. Armed with deep product knowledge and expertise, the ideal candidate will drive enablement and visibility into the changes and new offerings of the product(s) supported. You will also be the conduit for product feedback from the customer to the product management team to ensure a successful customer experience across the customer lifecycle. Responsibilities: * Drive new product introductions and release activities to ensure CSO readiness * Drive Operational Readiness across the customer success organization * Plan and execute successful product releases, launches and enablement * Lead internal teams to identify and deliver enablement on product changes * Participate and drive continuous process improvement * Work and communicate between key stakeholders including: Sales Support, Project Management, Application Consulting, Technical Services, Support, Product Management and Engineering * Obtain, prioritize and deliver product feedback from customers and customer facing teams * Represent customer and internal readiness feedback to Product Management Qualifications Education: Bachelor's degree Years of Experience: 5+ years of product, project, operations, or program management * Demonstrated success leading cross functional teams * Demonstrated history of cross functional problem solving * Experience in a high performance, fast paced and collaborative environment * Customer centric mindset with focus on enablement * Proven experience in problem solving * Technical - strong command of product functionality and technical workflow * Ability to work in a fast moving agile environment * Excellent verbal, written communication and presentation skills with exceptional attention to details * A strong ability to anticipate next steps in advance and take necessary steps to ensure success * Ability to inspire, collaborate with, influence, large distributed teams with diverse skills Preferred Skills: * Healthcare and/or Healthcare IT industry experience * Agile software development * Technical or IT leadership skills * Customer Success or Consulting services in Healthcare IT * Experience in Agile Transformation Additional Information: Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success. Nuance Communications, Inc. ( Nuance ) is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call Human Resources Department and let us know the nature of your request and your contact information. Options Apply for this job onlineApplyShareRefer this job to a friendReferSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeedApply

Keywords: Nuance Communications UK Ltd, Melbourne , Product Specialist, Other , Melbourne, Florida

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