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Network Control Specialist / NOC Operations Specialist

Company: Ageatia Global Solutions
Location: Melbourne
Posted on: January 15, 2020

Job Description:

***Long term contract position******Corp to Corp, W2 ,Those authorized to work in the United States without sponsorship are encouraged to apply., 1099 and Those authorized to work in the United States without sponsorship are encouraged to apply. candidates allowed to apply***Client is seeking a [Network Control Specialist / NOC Operations Specialist] with a system level focus that will provide network monitoring and issue analyses within an operations center utilizing network management and monitoring tools. This position monitors the alarm conditions on the network to proactively identify and minimize disruption and impact to the network, and it is part of a 24x7 network control environment, working shifts including weekends when needed. The ideal candidate will be someone who can react to issues while following documented processes, working with customers and other levels of support to coordinate and resolve issues.Monitor, analyze, and troubleshoot network events. Perform an initial evaluation of outages for potential operational impacts to our user community. Perform root cause analysis to determine a plan of action for restoring customer s services. Operate across multiple internal teammates and external telecommunication partners to follow-through with operational processes and improve restoration times. Facilitate coordination with our User Community, the client Corporation Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities. Document Trouble Tickets and Change Requests of all related activities. Work in a 24x7 network control environment, including weekends when needed. Document Trouble Tickets and Change Requests of all related activities. Follow documented NOC standards and proceduresQualifications: Experienced in a Networking, Engineering, or Information Technology related field. Ability to multi-task in a fast-paced environment with little to no supervision. Exceptional customer service support (both verbal and written). Strong problem-solving skills: ability to assess a problem and determine an effective course of action. Strong analytical and organizational skills, including attention to detail. Experience with domain knowledge of L1 through L4 of the OSI Model. Experience working with Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices. CCNA or equivalent experiencePreferred Additional Skills: Experience with troubleshooting Linux based VHF computer systems. Familiar with Linux base operations to perform in depth analysis. Operational awareness of FAA operations as it pertains to Air Traffic Control. Prior experience required in maintaining high service levels in a demanding customer support services environment.---- - provided by Dice

Keywords: Ageatia Global Solutions, Melbourne , Network Control Specialist / NOC Operations Specialist, Other , Melbourne, Florida

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