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Account Receivable (Collector)

Company: Nuance Communications
Location: Melbourne
Posted on: January 13, 2020

Job Description:

Company Overview:Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations - in healthcare, telecommunications, automotive, financial services, retail, and more - to create stronger relationships and better experiences for their customers.Job Summary:Position summary - Specialist position is focused on researching, identifying, and resolving issues relating to customer past due balances.-- Specialist will perform all activities necessary to collect, manage, and resolve outstanding invoices.-- Responsible for the upkeep of reports deemed necessary to obtain information on status of credit, collection and write off activity to ensure sound receivables, maximize sales and to prompt conversations of receivables into cash keeping a portfolio under 60 days.-- Reports to Manager, Accounts ReceivablePrincipal duties and responsibilities -

  • Initiates collections calls in accordance with established policy/goals and within contractual terms.
  • Collects receivables within stated term of accounts and not to exceed 90 days of invoicing with concentration on quick turn-around of receivables to cash.
  • Encompass full understanding of the Quote to Cash process in an effort to work more effectively and efficiently with transaction agents, sales agents, contract administration and supply chain.
  • Investigates issues related to delayed collections; bringing necessary data and recommendation to the immediate attention of supervisory staff for resolution.
  • Maintain accurate data and backup on collection activity for management's evaluation of aged accounts.
  • Investigates past due balances and develops recommendations, escalates issues outside of policy to Accounts Receivable Manager and communicates decisions to Sales.
  • Responsible for following SOX controls and guidelines as established by Nuance.
  • Must work effectively with customers requiring excellent interpersonal skills as applicable to assignment.
    Knowledge, skills and qualifications--
    Education: Undergraduate college degree
    Minimum years of work experience: 3-5 years prior collections experience - related industry a plus
    Required skills:
    • Ability to communicate directly with customers
    • Analytical and reconciliation expertise
    • Must be able to work in a very dynamic and changing environment and lead problem solving tasks
    • Must be goal oriented with ability to prioritize tasks
    • Ability to pursue task with energy, drive, and a need to finish especially in the face of resistance or set backs.
    • Strong interpersonal skills with ability to present concisely and descriptively in both oral and written form at to all levels of management-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
    • Dedicated and experienced in meeting the expectations and requirements of multiple internal and external customers; establishes and maintains effective relationships with customers and co-process owners with ability to gain and maintain their trust and respect
      Preferred skills: AR Knowledge and understanding with experienceAdditional Information:Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success. --Nuance Communication Inc.-- is an equal opportunity employer.-- We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available-- If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 - Human Resources Department and let us know the nature of your request and your contact information.OptionsShareSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed

Keywords: Nuance Communications, Melbourne , Account Receivable (Collector), Other , Melbourne, Florida

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