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Technical Automotive Customer Service Rep - Percepta

Company: TeleTech Holdings, Inc.
Location: Melbourne
Posted on: January 8, 2019

Job Description:

Technical Automotive Customer Service Representative Apply at www.percepta.com Once you complete the application email resume to rich.cunningham@percepta.com Do You: Like to work on your own car? Work at a dealership or auto parts store and are looking for a more comfortable opportunity? Like to help people who have questions about automotive repair? Then we have the full time opening for you. What We Offer* Performance Based Culture & Growth Potential* Medical & Dental benefits (first of the month after 30 days full time work)* Health & Wellness benefits* Paid Time off* Sick Time* Paid Holidays* 401K & Bonus Program* Annual Incentive Plan* 6 Weeks Paid Training* Tuition Reimbursement for qualified and approved classes What you will do* Receives inbound contacts (calls and web) from dealerships, competitive make dealerships and independent repair facilities regarding extended service contract coverage and provides claims adjudication per contract terms and contact handling processes.* Establish rapport and portray a knowledgeable and courteous impression to the caller. Through use of technology, scripts, and automotive knowledge, listens to callers' requests and provides appropriate levels of authorization in an efficient, professional manner.* Communicate professional, grammatically correct verbal responses to customer concerns and inquiries.* Properly log all customer contacts into appropriate contact system, to allow for an accurate historical view of a customer's contacts with the CRC.* Identify and relay areas for improvement within the program* Escalate, as appropriate, identified customer inquiries and concerns.* Meet or exceed all program specific performance metrics.* Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer satisfaction and service level results.* Support and sustain a positive work environment that fosters team performance through own work and behavior.* Must be receptive to performance feedback and work on improving own skills* Help identify and resolve conflicts with sensitivity and tact.* Work on activities and/or projects as requested by team leader. Requirements* High School Diploma or equivalent* Must have a minimum of 1 year of customer service experience* Automotive technical experience required. (Mechanic, Technician, Service Advisor, Service Manager, Parts Department, Parts Sales, work on your own Car, etc.)* Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.)* Must type 20 WPM* Excellent interpersonal skills is required* Communicate and articulate in an effective manner (both verbal and written)* Ability to exercise independent judgment and decision making* Reasoning ability and logical thinking Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer. '1511700

Keywords: TeleTech Holdings, Inc., Melbourne , Technical Automotive Customer Service Rep - Percepta, IT / Software / Systems , Melbourne, Florida

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