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Technical Helpdesk Support

Company: Cynet Health
Location: Melbourne
Posted on: September 6, 2018

Job Description:

Job Description

  • The client is seeking IT support to be responsible for asset management, inventory, fulfillment, diagnostics and troubleshooting of incoming hardware.
  • Provides technical support and timely resolution of problems or escalation to the next level of technical support personnel.
  • Supports and maintains effective relationships with end users. Provides case status updates to management and customers.
  • Maintains and updates records in tracking databases and alerts management to emerging trends in incidents, problems, or issues.
  • The position will work independently as well as within the team environment.Job Responsibilities:
    • Troubleshoot hardware, software, and system problems upon receipt of equipment
    • Maintain an active record of troubleshooting and repairs using a ticket system
    • Diagnose, refurbish, and test hardware received from the field and lab
    • Gather, analyze, and report failure data trends and inventory levels
    • Inform and interact with the engineering team to recommend solutions to problems
    • Package, handle, and arrange transportation for incoming and outgoing shipments
    • Track and follow-up on outstanding equipment returns
    • Transport equipment between lab, warehouse, and repair facility
    • Perform software builds on multiple baselines by following detailed procedures
    • Manage and safeguard assets to include government-furnished property
    • Process new hardware by tagging and capturing asset information into a database
    • Perform audits of hardware and reconcile databases with accurate information
    • Provide guidance to on-site technicians during quarterly preventative maintenance
    • Perform responsibilities in accordance with established proceduresQualifications:
      • Associate in Science (AS) in a technical discipline
      • Inventory/Database Management Experience
      • A+ Certification strongly preferred
      • 2+ years' experience troubleshooting and repairing computers and handling ESD-sensitive equipment
      • 2+ years' experience working with vendors on warranty support
      • 2+ years' experience updating ticket systems and asset tracking databases
      • 2+ years' advanced Microsoft Excel query building experience, and data mining skills
      • Must be detail-oriented and able to prioritize tasks to establish a focus and direction
      • Must review work for accuracy prior to submissionCompany Descriptionvisit our career site to see all open positions @

        Keywords: Cynet Health, Melbourne , Technical Helpdesk Support, IT / Software / Systems , Melbourne, Florida

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