This Desktop Support Position Features:
? Must have a AA/AS Degree and no less than 4 years of IT
? Must have at least one of the following certifications: A+,
Network+, Security+ or HDI
? Minimum of 2+ years of working knowledge Networking protocols
? Must have the ability to obtain an Public Trust Clearance at a
? Respond to requests received via telephone calls, e-mail, chat,
or submitted through the work orders system.
? Research and resolve requests are in a timely manner, and in
accordance with current Helpdesk Service Level Agreements (also
known as SLA?s).
? Acquire and maintain knowledge of Windows Operating Systems (XP
Pro, Windows 7, and Windows 8), MS Office Suite applications
(Outlook, MS Exchange, and Internet Explorer), PeopleSoft, and a
variety of other COTS or in-house developed applications.
? Support policies and standards in order to provide technically
accurate solutions to customers.
? Participate in team projects that enhance the quality, or
efficiency, of Helpdesk services.
? Communicate technical information to customers and team
? Provides Helpdesk Services that meet or exceeds the initiatives
identified by End-to-End Services teams and Operational departments
? Supports incoming calls, or chats, for approximately 17,000
internal employees to meet Metric goals.
? Manage Helpdesk mailbox.
Must be US Citizen We are an equal employment opportunity employer
and will consider all qualified candidates without regard to
disability or protected veteran status.