PC Network Support Technician 3
Company: Northrop Grumman
Location: Melbourne
Posted on: August 7, 2022
|
|
Job Description:
US CITIZENSHIP REQUIRED FOR THIS POSITION: YesRELOCATION
ASSISTANCE: No relocation assistance availableCLEARANCE TYPE:
SecretTRAVEL: Yes, 10% of the Time**Description**Join Northrop
Grumman on our continued mission to push the boundaries of possible
across land, sea, air, space, and cyberspace. Enjoy a culture where
your voice is valued and start contributing to our team of
passionate professionals providing real-life solutions to our
world's biggest challenges. We take pride in creating purposeful
work and allowing our employees to grow and achieve their goals
every day by Defining Possible. With our competitive pay and
comprehensive benefits, we have the right opportunities to fit your
life and launch your career today.Northrop Grumman Global
Operations Security is seeking a well-qualified Desktop PC Tech for
a classified government program at its Melbourne, FL location.
Individual will perform the following duties on a day to day basis
in support of the program:+ Provides technical support for
computers and associated networks.+ Installs, troubleshoots,
services, and repairs personal computers, related PC software,
telephones, cables, and connectors. Connects personal computers and
terminals to existing data networks. Performs basic PC setups.+
Instructs and assists users in the use of personal computers and
networks. Investigates information, network, and communications
needs of users, and makes recommendations regarding software and
hardware purchases. Maintains trouble logs.+ Completes paperwork
and other tasks needed to satisfy Security requirements.
Successfully follows all Security regulations, guidelines, and
processes regarding the installation, maintenance, and retirement
of PCs and PC-related hardware and software. Works with Security to
remediate classified or unclassified data spillage incidents.+
Coordinates with users, service desk, server administrators,
network engineers, and customer and IT management.+ Reviews the
trouble ticket queue to identify issues that need to be addressed.
Works through the ticket queue without intervening management
direction (self-motivated). Resolves tickets within established
SLAs. Raises issues that require management attention or
involvement.+ Establishes and maintains high levels of customer
satisfaction according to defined objectives while adhering to
established policies.+ Works with system administrators and other
staff to resolve support issues, escalating where appropriate.+
Participates in new installations, testing and special projects as
needed.+ May spend portions of the day away from the desk when
supporting users and moving equipment.+ Exhibits good communication
skills, an energetic approach, and patience with customers.+
Possess a technical understanding of Information Technology
Infrastructure Library (ITIL) and Information Technology Service
Management (ITSM) Operations, including Service Desk, Desktop,
Network, Telecommunications, Data Center, Application Support,
Service Level Management, and other areas of IT Operations.+
Resolves technical problems and answers queries by telephone in
support of internal and/or outside customer computer hardware,
software, network, and telecommunications systems.+ Diagnoses,
identifies, isolates and analyzes problems utilizing historical
database records.+ Route calls to product line specialists.
Maintains and updates records and tracking databases.+ Alerts
management to recurring problems and patterns of problems.+ Lift
equipment weighing up to 50 pounds+ Work various shifts, after
hours, or weekends as needed**Basic Qualifications:**+ High School
diploma and 4 years experience OR Associate's degree and 2 years of
experience OR Bachelor's degree and 0 years of experience+ Active
DOD Secret or higher clearance+ Ability to be cleared to and
maintain special access programs (SAP) clearance+ Current DOD 8570
IAT level 2 baseline certification (example: Security+ CE) OR
ability to obtain within 3 months of start date+ Experience with
Microsoft products such as Windows Desktop OS, Office Product
Suite**Preferred Qualifications:**+ Bachelors of Science or other
technical based degree+ Active DoD Top Secret clearance+ CompTIA A+
or Network+ Certification+ Microsoft Certifications (MCP, MCSE or
MCSA) a plus+ Proficiency in remote administration and
troubleshooting of desktop PCs, Visio, PowerShell+ Experience with
zero and/or thin client devices+ Experience in Active Directory
configuring user and computer accounts+ Cross-platform experience
(i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)+
Experience supporting VMware VDI (Virtual Desktop Infrastructure)+
Knowledge of Windows operating systems, Active Directory
administration, and LAN/WAN networking+ Ability to work in a fast
paced environment where multiple projects are being developed and
deployed simultaneouslyESCSOSalary Range: $47,100.00 -
$78,500.00Employees may be eligible for a discretionary bonus in
addition to base pay. Annual bonuses are designed to reward
individual contributions as well as allow employees to share in
company results. Employees in Vice President or Director positions
may be eligible for Long Term Incentives. In addition, Northrop
Grumman provides a variety of benefits including health insurance
coverage, life and disability insurance, savings plan, Company paid
holidays and paid time off (PTO) for vacation and/or personal
business.**The health and safety of our employees and their
families is a top priority** . The company encourages employees to
remain up-to-date on their COVID-19 vaccinations. U.S. Northrop
Grumman employees may be required, in the future, to be vaccinated
or have an approved disability/medical or religious accommodation,
pursuant to future court decisions and/or government action on the
currently stayed federal contractor vaccine mandate under Executive
Order 14042 https://www.saferfederalworkforce.gov/contractors/
.Northrop Grumman is committed to hiring and retaining a diverse
workforce. We are proud to be an Equal Opportunity/Affirmative
Action Employer, making decisions without regard to race, color,
religion, creed, sex, sexual orientation, gender identity, marital
status, national origin, age, veteran status, disability, or any
other protected class. For our complete EEO/AA and Pay Transparency
statement, please visit http://www.northropgrumman.com/EEO . U.S.
Citizenship is required for most positions.
Keywords: Northrop Grumman, Melbourne , PC Network Support Technician 3, IT / Software / Systems , Melbourne, Florida
Click
here to apply!
|