Customer Account Rep - 4X10 Shift - Full-Time (4 Days a Week)
Company: OneMCI
Location: Melbourne
Posted on: June 25, 2022
Job Description:
CUSTOMER ACCOUNT REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC
SECTOR CLIENTSThe customer account representative position is a
full-time, inside sales position for experienced sales
representatives. In this role, you will work on behalf of some of
the largest retail, telecommunications, and software brands to
provide business and residential customers phone support, work to
retain unhappy customers, and upsell new products and services.
-Schedules vary by site and program; however, we can usually find
something that works for everyone. Candidates should be highly
reliable, have excellent communication skills, and be willing to
constantly learn on the job. - -To be considered for this position,
you must complete a full application on our company careers page,
including screening questions and a brief pre-employment test.In
this role, you will be responsible making outbound sales calls to
existing customers to offer new products and promotions. - You will
use state of the art contact center technology, sales skills and
customer service skills in order to generate interest in new
services and capture additional "share of wallet" from the existing
customer base. - - -As a highly-trained expert on products,
technology and business process you will work on behalf of some of
the most recognized brands in the world. - This role requires you
to interact with hundreds of customers each week across the country
to resolve support issues, sell new products and services and
ensure best in class customer experience. - You will be one of the
best in the business when it comes to inside sales customer
interactions. -and will need to will need to be a confident, fully
engaged, team player, and dedicated to bringing a positive &
enthusiastic outlook to work each day. - -WHAT IS A CUSTOMER
ACCOUNT REP II AND WHAT DO THEY DO EACH DAY? -In addition to being
an all-around asset to the team, our Customer Account
Representatives are responsible for the following tasksUtilizing
technology & systems, making outbound sales calls to consumers,
answering inbound calls from interested prospects, following-up
with interested customers, listening to customer needs, & assisting
customers with their questions as well as helping resolve any
service related concerns they may have.The fun part, Sales. -
You'll learn to recognize opportunities to upgrade customers by
offering new products and services that will increase the level of
satisfaction customers have in the company and service
offerings.Success in this job is easy; provide an excellent
customer experience and make sales, show up every day prepared to
do your absolute best, and help promote our brand. - -WONDER IF YOU
ARE A GOOD FIT? -We provide all new employees with world-class
training, so all positive, driven, and confident applicants are
encouraged to apply. This position relies on building relationships
and turning the knowledge you gain in training into customer wins.
Ideal candidates for this position are highly motivated, energetic,
and dedicated. - -Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication
skills
- The ability to type swiftly and accurately (20+ words a
minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint,
Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance
and punctuality
- The ability to evaluate, troubleshoot, and follow-up on
customer issues
- An aptitude for conflict resolution, problem-solving, and
negotiation
- Must be customer service oriented (empathetic, responsive,
patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change
and ambiguity prevalent
- Excellent interpersonal skills and the ability to build
relationships with your team and customers -Preferred (Not
Required)
- One (1) year of experience in customer service, technical
support, inside sales, back-office, chat, or administrative support
in a contact center environment
- State or Federal work experience
- Must be authorized to work in their country of residence (The
United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. -Job offers are
contingent on background/security investigation results
- Must be willing to submit to drug screening.This job operates
in a professional office environment. While performing the duties
of this job, the employee will be largely sedentary and will be
required to sit/stand for long periods while using a computer and
telephone headset. The employee will be regularly required to
operate a computer and other office equipment, including a phone,
copier, and printer. The employee may occasionally be required to
move about the office to accomplish tasks; reach in any direction;
raise or lower objects, move objects from place to place, hold onto
objects, and move or exert force up to forty (40) pounds.WANT AN
EMPLOYER THAT VALUES YOUR CONTRIBUTION?We believe that hard work
should pay off, so we make sure that our compensation and total
rewards are competitive. - - Standard starting compensation is
commensurate with experience. - Regular reviews and raises are
awarded based on tenure and performance, so our employees make more
each year. -Employees earn paid time off as well as paid holidays
and paid training opportunities. -Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV's, trips, tickets, and even cars. - -In
addition to our standard group benefits offering for full-time
employees following 90-days of employment, all employees are
eligible to opt for our MEC medical plan after only 30-days of
employment. - Benefits options and plans vary slightly by location.
- - -JUST A FEW OF THE BENEFITS
Medical, Dental, and Vision Coverage
OptionsPaid Time-OffRegular RaisesAdvancement OpportunityFun,
Engaging Work EnvironmentCasual Dress CodeCash and Prize
ContestsNEED A SCHEDULE THAT WORKS WITH YOUR LIFE?We can offer a
wide range of scheduling options for qualified candidates. - There
are multiple shifts and weekly work variations available to our
team members. - Please ask a Talent Acquisition Specialist about
the different types of creative scheduling options that are
available at your location. - Whether you are a busy parent,
student, or just want control of your work-life balance, flexible,
customized scheduling is one of the perks of working at our
organization.At MCI and its subsidiaries, we embrace differences
and believe diversity is a benefit to our employees, our company,
our customers, and our community. -All aspects of employment at MCI
are based solely on a person's merit and qualifications. - MCI
maintains a work environment free from discrimination, one where
employees are treated with dignity and respect. All employees share
in the responsibility for fulfilling MCI's commitment to a diverse
and equal opportunity work environment. -MCI does not discriminate
against any employee or applicant on the basis of age, ancestry,
color, family or medical care leave, gender identity or expression,
genetic information, marital status, medical condition, national
origin, physical or mental disability, political affiliation,
protected veteran status, race, religion, sex (including
pregnancy), sexual orientation, or any other characteristic
protected by applicable laws, regulations, and ordinances. - -MCI
will consider for employment qualified applicants with criminal
histories in a manner consistent with local and federal
requirements. -MCI will not tolerate discrimination or harassment
based on any of these characteristics. - -We adhere to these
principles in all aspects of employment, including recruitment,
hiring, training, compensation, promotion, -benefits, social and
recreational programs, and -discipline. In addition, it is the
policy of MCI to provide reasonable accommodation to qualified
employees who have protected disabilities to the extent required by
applicable laws, regulations, and ordinances where an employee
works.Consistent with the Americans with Disabilities Act (ADA) it
is the policy of MCI and affiliates to provide reasonable
accommodation when requested by a qualified applicant or employee
with a disability unless such accommodation would cause undue
hardship. The policy regarding requests for reasonable
accommodation applies to all aspects of employment. If reasonable
accommodation is needed, please contact Kate Murph, Vice President
of Human Resources, .As an employer supporting critical Federal,
State, Provincial, and Commercial clients, we have taken steps to
ensure that we remain operational while taking every precaution
possible to prevent the spread of COVID-19 and keep our employees
safe. -Measures include social distancing for those working
on-site, frequent deep cleaning and disinfecting of workstations
and common areas, daily contactless temperature checks for those
essential employees working on-site, travel policies limiting
travel and mandatory quarantine, reporting and quarantine processes
and policies for those exposed, and requesting masks to be worn
when on-site employees are not at their workstation. -For more
information on MCI's response to COVID-19 please visit .MCI helps
customers take on their CX and DX challenges differently, creating
industry-leading solutions that deliver exceptional experiences and
drive optimal performance. MCI assists companies with business
process outsourcing, staff augmentation, contact center customer
services, and IT Services needs by providing general and
specialized hosting, software, staff, and services. -In 2019
Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's
Fastest Growing Company in the State of Iowa and was named the
452nd Fastest Growing Privately Company in the USA, making the
coveted top 500 for the first time. MCI's subsidiaries had
previously made Inc. Magazine's List of Fastest-Growing Companies
15 times respectively. MCI has fifteen business process outsourcing
service delivery facilities in Iowa, Georgia, Florida, Texas,
Massachusetts, New Hampshire, South Dakota, New Mexico, California,
Kansas, and Nova Scotia. - -Driving modernization through
digitalization, MCI ensures clients do more for less. MCI is the
holding company for a diverse lineup of tech-enabled business
services operating companies. MCI organically grows,
Keywords: OneMCI, Melbourne , Customer Account Rep - 4X10 Shift - Full-Time (4 Days a Week), IT / Software / Systems , Melbourne, Florida
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