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Technical Support Specialist

Company: AppleOne Employment Services
Location: Cocoa
Posted on: June 20, 2022

Job Description:

Our client in Cocoa Beach, FL is seeking a Technical Admin to join their growing team! $25/hour. This role in 100% in office in Cocoa Beach.Responsibilities and Duties:- Externally you will handle customer technical support calls regarding ID badge printers and our proprietary cloud-based badging software.- You'll be using secure remote-into-PC software to provide setup and training from individuals to groups of users.- Perform installation and training for customers that purchase our systems.- Maintain an email contact regiment to keep in touch with customers that utilize our badge systems and have printers under warranty, ensuring they are operating smoothly and meeting customers' expectations.- You will document your work in our CRM to track the issues and their resolution through completion via tickets for customer-facing issues.- Your job will include internal servicing of the in-house ID badge printers to maintain their performance levels and assist fellow employees with related technical support issues.- You will attend and participate in weekly operations meetings where you will be accountable to report specific metrics, be assigned to-dos, and solve issues related to the department in a team setting.Qualifications:- Tech Environment- Microsoft proficient, networking a plus- Cyber security awareness-Database administration (MS Access/SQL)- AA/AS Degree Preferred or Technical CertificationsComplementary Skills:- Microsoft Certified (Security engineer, Administrator, Data Engineer, 365, etc.)- AWS Certified (Practioner, Architect, Operations, Developer---)- JIRA application experienceIf you meet the requirements for this Tech Support role, apply today!

Keywords: AppleOne Employment Services, Melbourne , Technical Support Specialist, IT / Software / Systems , Cocoa, Florida

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