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Technical Administrator

Company: AppleOne
Location: Cocoa Beach
Posted on: June 18, 2022

Job Description:

Our client in the Cocoa Beach, FL is needing a Technical Support role to join their team! This is a Direct Hire role paying $25/hour with opportunities to move up within the company. Responsibilities and Duties: - Externally you will handle customer technical support calls regarding ID badge printers and our proprietary cloud-based badging software. - You---ll be using secure remote-into-PC software to provide setup and training from individuals to groups of users. - Perform installation and training for customers that purchase our systems. - Maintain an email contact regiment to keep in touch with customers that utilize our badge systems and have printers under warranty, ensuring they are operating smoothly and meeting customers--- expectations. - You will document your work in our CRM to track the issues and their resolution through completion via tickets for customer-facing issues. - Your job will include internal servicing of the in-house ID badge printers to maintain their performance levels and assist fellow employees with related technical support issues. - You will attend and participate in weekly operations meetings where you will be accountable to report specific metrics, be assigned to-dos, and solve issues related to the department in a team setting. Qualifications: - Tech Environment - Microsoft proficient, networking a plus - Cyber security awareness -Database administration (MS Access/SQL) - AA/AS Degree Preferred or Technical Certifications Complementary Skills: - Microsoft Certified (Security engineer, Administrator, Data Engineer, 365, etc.) - AWS Certified (Practioner, Architect, Operations, Developer---) - JIRA application experience If you meet the requirements. apply today! AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.IND1230-1 years

Keywords: AppleOne, Melbourne , Technical Administrator, IT / Software / Systems , Cocoa Beach, Florida

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