PC Desktop Technician 3

Company: Northrop Grumman
Location: Melbourne
Posted on: February 22, 2021

Job Description:

Support our entire enterprise and build the networks, staff the teams, and develop the processes that will keep us defining what's possible. We have opportunities across our enterprise with 90,000 team members throughout the world. The only limit to your growth is your ambition and drive. We want to empower you to bring your best, with resources, support, and talented team members that will launch your career. Northrop Grumman Enterprise Services is seeking a well-qualified Desktop PC Tech for a classified government program at its Melbourne, FL location. Individual will perform the following duties on a day to day basis in support of the program. Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups. Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs. Completes paperwork and other tasks needed to satisfy Security requirements. Successfully follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified or unclassified data spillage incidents. Coordinates with users, service desk, server administrators, network engineers, and customer and IT management. Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement. Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies. Works with system administrators and other staff to resolve support issues, escalating where appropriate. Participates in new installations, testing and special projects as needed. May spend portions of the day away from the desk when supporting users and moving equipment. Exhibits good communication skills, an energetic approach, and patience with customers. Possess a technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations. Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. Route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Lift equipment weighing up to 50 pounds. Work various shifts, after hours, or weekends as needed. ESCSOQualifications:Basic Qualifications: High School diploma or equivalent and 4 years experience OR Associate's degree and 2 years of experience OR Bachelor's degree and 0 years of experience Active DOD Secret or higher clearance with ability to maintain Ability to be cleared to and maintain special access programs (SAP) clearance Current DOD 8570 IAT level 2 baseline certification (example: Security+ CE); OR must have the ability to obtain one within 3 months of start date Experience with Microsoft products such as Windows Desktop OS, Office Product Suite Preferred Qualifications: Bachelors of Science or other technical based degree Active DoD Top Secret clearance with ability to maintain CompTIA Security+, A+, or Network+ Certifications Microsoft Certifications (MCP, MCSE or MCSA) a plus Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell, SCCM Experience with zero and/or thin client devices Experience in Active Directory configuring user and computer accounts Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.) Experience supporting VMware VDI (Virtual Desktop Infrastructure) Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking Ability to work in a fast paced environment where multiple projects are being developed and deployed simultaneously Strong organization and time-management skills, a "can-do" attitude, and a level of comfort with changing priorities Strong written and verbal communication skills to communicate clearly and comprehensively to leadership and technical experts Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit U.S. Citizenship is required for most positions. - provided by Dice

Keywords: Northrop Grumman, Melbourne , PC Desktop Technician 3, IT / Software / Systems , Melbourne, Florida