PC Desktop Technician 3
Company: Northrop Grumman
Location: Melbourne
Posted on: February 22, 2021
|
|
Job Description:
Support our entire enterprise and build the networks, staff the
teams, and develop the processes that will keep us defining what's
possible. We have opportunities across our enterprise with 90,000
team members throughout the world. The only limit to your growth is
your ambition and drive. We want to empower you to bring your best,
with resources, support, and talented team members that will launch
your career. Northrop Grumman Enterprise Services is seeking a
well-qualified Desktop PC Tech for a classified government program
at its Melbourne, FL location. Individual will perform the
following duties on a day to day basis in support of the program.
Provides technical support for computers and associated networks.
Installs, troubleshoots, services, and repairs personal computers,
related PC software, telephones, cables, and connectors. Connects
personal computers and terminals to existing data networks.
Performs basic PC setups. Instructs and assists users in the use of
personal computers and networks. Investigates information, network,
and communications needs of users, and makes recommendations
regarding software and hardware purchases. Maintains trouble logs.
Completes paperwork and other tasks needed to satisfy Security
requirements. Successfully follows all Security regulations,
guidelines, and processes regarding the installation, maintenance,
and retirement of PCs and PC-related hardware and software. Works
with Security to remediate classified or unclassified data spillage
incidents. Coordinates with users, service desk, server
administrators, network engineers, and customer and IT management.
Reviews the trouble ticket queue to identify issues that need to be
addressed. Works through the ticket queue without intervening
management direction (self-motivated). Resolves tickets within
established SLAs. Raises issues that require management attention
or involvement. Establishes and maintains high levels of customer
satisfaction according to defined objectives while adhering to
established policies. Works with system administrators and other
staff to resolve support issues, escalating where appropriate.
Participates in new installations, testing and special projects as
needed. May spend portions of the day away from the desk when
supporting users and moving equipment. Exhibits good communication
skills, an energetic approach, and patience with customers. Possess
a technical understanding of Information Technology Infrastructure
Library (ITIL) and Information Technology Service Management (ITSM)
Operations, including Service Desk, Desktop, Network,
Telecommunications, Data Center, Application Support, Service Level
Management, and other areas of IT Operations. Resolves technical
problems and answers queries by telephone in support of internal
and/or outside customer computer hardware, software, network, and
telecommunications systems. Diagnoses, identifies, isolates and
analyzes problems utilizing historical database records. Route
calls to product line specialists. Maintains and updates records
and tracking databases. Alerts management to recurring problems and
patterns of problems. Lift equipment weighing up to 50 pounds. Work
various shifts, after hours, or weekends as needed.
ESCSOQualifications:Basic Qualifications: High School diploma or
equivalent and 4 years experience OR Associate's degree and 2 years
of experience OR Bachelor's degree and 0 years of experience Active
DOD Secret or higher clearance with ability to maintain Ability to
be cleared to and maintain special access programs (SAP) clearance
Current DOD 8570 IAT level 2 baseline certification (example:
Security+ CE); OR must have the ability to obtain one within 3
months of start date Experience with Microsoft products such as
Windows Desktop OS, Office Product Suite Preferred Qualifications:
Bachelors of Science or other technical based degree Active DoD Top
Secret clearance with ability to maintain CompTIA Security+, A+, or
Network+ Certifications Microsoft Certifications (MCP, MCSE or
MCSA) a plus Proficiency in remote administration and
troubleshooting of desktop PCs, Visio, PowerShell, SCCM Experience
with zero and/or thin client devices Experience in Active Directory
configuring user and computer accounts Cross-platform experience
(i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)
Experience supporting VMware VDI (Virtual Desktop Infrastructure)
Knowledge of Windows operating systems, Active Directory
administration, and LAN/WAN networking Ability to work in a fast
paced environment where multiple projects are being developed and
deployed simultaneously Strong organization and time-management
skills, a "can-do" attitude, and a level of comfort with changing
priorities Strong written and verbal communication skills to
communicate clearly and comprehensively to leadership and technical
experts Northrop Grumman is committed to hiring and retaining a
diverse workforce. We are proud to be an Equal
Opportunity/Affirmative Action Employer, making decisions without
regard to race, color, religion, creed, sex, sexual orientation,
gender identity, marital status, national origin, age, veteran
status, disability, or any other protected class. For our complete
EEO/AA and Pay Transparency statement, please visit U.S.
Citizenship is required for most positions. - provided by Dice
Keywords: Northrop Grumman, Melbourne , PC Desktop Technician 3, IT / Software / Systems , Melbourne, Florida
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other IT / Software / Systems JobsSr. ETL Informatica- Engineer Description: lt span gt lt B gt Core Requirement lt /B gt lt br gt At least 10 years of prior development experience with Informatica Power Center. lt br gt lt B gt amp nbsp lt /B gt lt br gt lt B gt Education (more...) Company: Location: Orlando Posted on: 02/25/2021 E-commerce and Web Content Editor Description: Are you looking for a company to bring your web-based writing skills to Do you have a Bachelor's degree and marine/boating industry experience Are you looking for a long term position with Company: Location: Ocoee Posted on: 02/25/2021 C++ w/QT Description: C , Linux, and Qt/QML br br Apply today Company: Location: Orlando Posted on: 02/25/2021 Call Center Customer Service - . Description: This is a Temp to Permanent Opportunity located near the Florida Mall area. br br Pay: 10.05hr br br Training begins Monday, December 8, 2014 Company: Location: Orlando Posted on: 02/25/2021 Project Manager, Orlando, FL Description: lt span gt Reedy Creek Improvement District lt br gt Job Description lt br gt amp nbsp lt br gt Job Title: Information Technology IT Project Manager lt br gt Department: Information Technology (more...) Company: Location: Orlando Posted on: 02/25/2021 Network Administrator - LAMP Description: This Network Administrator Position Features: br br Benefits br Vacation PTO br Great Company: Location: Orlando Posted on: 02/25/2021 Software Engineer Description: Technical skillset needed Required : MS SQL Server 2005/2008 development and optimization Web / Web Service Development using MS Visual Studio in C , ASP.NET Web Development Company: Location: Orlando Posted on: 02/25/2021 Informatica- MDM-IDQ-ETL Admin Description: lt span gt 7 years of Power Center, MDM, IDQ amp amp TDM administration plus at least 8 years of prior development experience. lt br gt amp nbsp lt br gt -50 of work will be in Maintenance and (more...) Company: Location: Orlando Posted on: 02/25/2021 System Administrator Description: lt span gt Description: lt br gt amp nbsp lt br gt The System Administrators focus will be on the ongoing support and administration Installation/Upgrades of all the companies Infrastructure Systems (more...) Company: Location: Maitland Posted on: 02/25/2021 SAP MM Functional Analyst, Lake Mary, FL Description: lt span gt amp nbsp lt br gt amp nbsp lt br gt Job Roles amp amp Responsibilities: lt br gt amp bull amp nbsp amp nbsp amp nbsp amp nbsp amp nbsp amp nbsp amp nbsp amp nbsp amp nbsp (more...) Company: Location: Orlando Posted on: 02/25/2021 |