Web Chat Representative

Company: TTEC
Location: Melbourne
Posted on: March 26, 2020

Job Description:

Web Chat RepresentativeWe're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Web Chat Representative with TTEC in Melbourne, FL. Accepting digital applications for your protection and the protection of our employees: Apply online, via text 'TTEC' to 97211, or call 1.866.796.5485 to connect with us.--Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. About TTECWehelp global brands provide a great experience to their customers, buildcustomer loyalty, and grow their business. We were founded on one guidingprinciple: customer experiences that are simple, inspired, and more humandeliver lasting value for everyone. Your role brings that principle to life. As a TTEC Customer Experience Champion, You'll Enjoy Competitive base pay pluscommissions and performance incentivesCareer advancement opportunitiesAward-winning Recognition andIncentive ProgramTuition reimbursementHoliday PayVacation and Sick Time accrualBenefit Options; Medical, Dental,Vision, Disability,401KOngoing Training and CareerDevelopmentDiscounts at many major retailers& restaurantsBusiness casual dress codeMonthly motivational activities What You'll be DoingSmallbusinesses interested in having a more robust accounting software will becontacting you directly by chat with interest in getting the right product fortheir business. It's your role to learn about their specific business needs andrecommend the best core accounting product along with additional services toaddress their needs. While you'll be working in our Melbourne office, you'll bechatting with people around the country. On a typical day, you'll Actively track and manage cases inSalesforce Profile the business througheffective questioning to determine product needThrough effective questioning youwill provide a solution based on business needs.Manage potential opportunitiesstarting with initial contact, lead qualification, and lead closureEstablish rapport and credibilitywithin a wide variety of business solutions Be open to coaching for continuousperformance improvementManage your leads, calendar, andtime efficiently to ensure sales and revenue goal attainment Why You? What You BringConnectionsare everything here at TTEC. That means we connect with our customers, ourteammates and most importantly with you. And the ability to connectyourself is what you bring to the table--- along with the following: Ability to work evenings and weekendsAt least 6 months to 1 year of salesexperienceB2B sales experience Self-motivated, with a dynamicpersonality, resiliency, and passion for succeedingDriven to exceed sales targets witha proven sales track recordExcellent questioning skills, abilityto listen for cues, understand concerns, and overcome objectionsExceptional professionalcommunication skills and phone etiquetteHigh school diploma/GED; collegedegree a plus or relevant work experience preferredCompetency using Microsoft Office suiteExcellent time management skillsAbility to adapt and excel in a dynamicwork environmentSales Force experience is a plusStrong organizational skills and theability to multi-task and prioritize in a high-volume, dynamic environment Apply Virtually Today:You may also connect with us by calling--844.944.0984 ext. 122007, Monday to Friday, 9AM to 3PM call:1. Clickon the--Apply Now--button.2. You'veapplied, now what? After successfully completing the online application, pleasemake your communication lines are open and regularly check your email forinstructions.3. Thankyou for applying - it's time to share this opportunity with your network andexperience the happiness of working with friends (besides us, of course). If you're a military veteran, active duty guard orreserves, or a military spouse:We value your experience and believe you're prepared and battlefield-ready inthe civilian world to take on TTEC's most innovative and challenging projects.Your hands-on experience with globalization means you're prepared to interactwith our clients and employees around the world. Overcoming adversity andadapting to change has prepared you to execute in our dynamic environment. Weare looking for team members where leadership is baked in from Day One. Whereinnovation and disruption are part of your DNA. We know that no job is asimportant as serving one's country, but we hope you'll find delivering amazingcustomer experiences to be another purpose worth serving! Career Changers welcome here:--Timeto change your career? Whether you've spent your career on the admin side as areceptionist, assistant, or in support roles or you've been in retail,restaurant or hospitality, we believe you have the skills it takes to join oursales and customer service teams.-- Formore information about TTEC, visit ttecjobs.com or search #ExperienceTTECthroughout social media to engage in the global conversation.As a condition of employment, TTEC requires all employeeshired in the United States to successfully pass a background check, and,depending on the location and client program, to successfully pass a drugscreening. TTEC is an Equal Opportunity Employer. #Nexxt#TTECUS

Keywords: TTEC, Melbourne , Web Chat Representative, IT / Software / Systems , Melbourne, Florida