Desktop Support - Urgent Fill!!

Location: Melbourne
Posted on: January 14, 2020

Job Description:

This Desktop Support Position Features:



Qualifications:

? Must have a AA/AS Degree and no less than 4 years of IT experience

? Must have at least one of the following certifications: A+, Network+, Security+ or HDI

? Minimum of 2+ years of working knowledge Networking protocols

? Must have the ability to obtain an Public Trust Clearance at a minimum



Job Description:

? Respond to requests received via telephone calls, e-mail, chat, or submitted through the work orders system.

? Research and resolve requests are in a timely manner, and in accordance with current Helpdesk Service Level Agreements (also known as SLA?s).

? Acquire and maintain knowledge of Windows Operating Systems (XP Pro, Windows 7, and Windows 8), MS Office Suite applications (Outlook, MS Exchange, and Internet Explorer), PeopleSoft, and a variety of other COTS or in-house developed applications.

? Support policies and standards in order to provide technically accurate solutions to customers.

? Participate in team projects that enhance the quality, or efficiency, of Helpdesk services.

? Communicate technical information to customers and team members.

? Provides Helpdesk Services that meet or exceeds the initiatives identified by End-to-End Services teams and Operational departments within IS.

? Supports incoming calls, or chats, for approximately 17,000 internal employees to meet Metric goals.

? Manage Helpdesk mailbox.

Must be US Citizen We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Melbourne , Desktop Support - Urgent Fill!!, IT / Software / Systems , Melbourne, Florida