Company: Community Credit Union Florida
Posted on: January 12, 2022
Community Credit Union of Florida (CCU) has a long, rich history
in Brevard County of making a positive impact in its member's lives
by providing quality products, financial education and excellent
member service. Our culture is one of family, compassion and
collaboration, which aids in developing and building positive
relationships, both internally and externally, to provide growth,
loyalty and financial well-being. At CCU, we are continuously
seeking individuals who are energetic, highly motivated and want to
make a difference in the lives of our members and the
How is your company improving lives? At Community Credit Union, we
continually strive to make a difference in our employee's lives,
both professionally and personally, by offering a world class,
highly competitive compensation and benefits package. Unlike most
companies, CCU offers a pension plan that is fully funded by the
credit union and provides up to 35% of an employee's salary upon
retirement. We also provide a generous 401(k) that matches up to
3.5% on up to 6% of an employee's contribution, 100% paid health,
dental, life insurance, AD&D, and long term disability for the
employee, 100% tuition assistance, vacation and sick leave. Equal
If you have a passion for providing exceptional credit union
technical training in a dynamic environment, and have excellent
communication skills, presentation and instructional design
experience, consider joining our team at CCU. We are currently
advertising for an open Trainer position at our Rockledge
- Conducts focused job specific training in teller, member
service, loan, operations, and other areas of the credit union as
needed, including sales and service training, branch
operations/experience, compliance and products and procedures. This
includes technical training with a heavy emphasis on teller
procedures, new accounts, and loan processing systems. Training may
be in group settings, one-on-one or via the Web and requires
working with trainees/members in a branch.
- Provides individualized department training within the branches
as needed. Provides in-branch/department training support when not
facilitating or supporting training programs.
- Assists in administering the credit union's training programs
by creating and/or coordinating presentations and presenting
programs, and conducting training activities. Schedules training
sessions ensuring facility setup, audiovisual setup, and contacts
attendees and department managers regarding training
- Prepares training and resource manuals as defined by training
needs and purpose. Assembles and composes information for the
manuals. Creates training activities that result in interactive
participation from staff. Selects and/or develops teaching aids
such as training handbooks, demonstration models, multimedia visual
aids, computer tutorials and reference works.
- Assists management in evaluating and measuring the
effectiveness of the programs through testing and course
evaluations. Tests trainees to measure progress and to evaluate
effectiveness of training. Reports on progress of employees during
- Assists with new hire orientation training sessions for new
- Assists with scheduling and tracking learning management
systems training. Prepares reports on courses completed and
delivers other training related communication.
- Investigates and researches available training methods and
procedures to determine if new or improved training methods and
materials could benefit the training program. Champion's on-going
refinement of curricula, design and facilitation procedures to
improve training experience quality.
- Supports instructional design with facilitation tools and
training modules. Assists in evaluating and identifying
opportunities and methods to enhance e-learning and learning
management systems programs and processes, and staying abreast of
the new trends and tools.
- Assists in reviewing all training materials, including
procedures, job aids, manuals, eLearning courses, and training
resources, etc. to ensure they are current and up to date, and
updated information is available on the credit union intranet.
- Maintains on-going communication with supervisor, informing
individual of all pertinent problems, irregularities, new
developments, changes and other important information within the
- Follows policy and procedures related to Bank Secrecy Act
(BSA), Anti-Money Laundering (AML), Customer Identification Program
(CIP) and Customer Due Diligence (CDD) daily to ensure compliance
with current regulations.
- Associate's degree (AA) from an accredited college; or two or
more years of related experience and/or training; or the equivalent
combination of education and experience and/or training. Work
related experience must consist of broad-based financial
institution experience, prior training, teaching or related
- Exceptional oral, written and interpersonal communication
skills with the ability to effectively listen, take instruction and
disseminate information. Knowledge of the structure and content of
the English language including the meaning and spelling of words,
rules, composition and grammar.
- Ability to develop visual graphics, design curriculum, develop
and proof written materials and speak at ease to varied size
groups. Must demonstrate the ability to interpret documents,
understand procedures, write reports, procedures and correspondence
with proficiency, and speak clearly to members and employees.
- Ability to learn and utilize various forms of training systems,
software, and resources, including credit union intranet, learning
management systems, content authoring tools, video editing
software, and other training related resources.
- Strong process orientation: detail oriented, logical, and
methodological approach to program training processes. Ability to
read, analyze and interpret general business periodicals,
professional journals, and technical procedures. Ability to deal
with complex problems involving multiple facets and variables in
- Proven ability to demonstrate patience, diplomacy, tact and
professionalism while adhering to strict standards of
confidentiality, professionalism and sound judgment.
- Excellent organization and time management skills and proven
presentation and facilitation skills. Demonstrated ability to work
independently and collaboratively, handle multiple priorities,
problem-solve, exercise good judgement and employ initiative.
- Proficient knowledge of Microsoft Office tools: Word, Excel,
- Retains a thorough knowledge of the credit union's products and
- Maintains a professional image of the credit union in dealing
with members and team members.
- Current Florida driver's license and a vehicle with appropriate
insurance coverage if required to drive in the course of performing
assigned duties and responsibilities.
Keywords: Community Credit Union Florida, Melbourne , Trainer, Human Resources , Rockledge, Florida
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