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Trainer

Company: Community Credit Union Florida
Location: Rockledge
Posted on: January 12, 2022

Job Description:

Community Credit Union of Florida (CCU) has a long, rich history in Brevard County of making a positive impact in its member's lives by providing quality products, financial education and excellent member service. Our culture is one of family, compassion and collaboration, which aids in developing and building positive relationships, both internally and externally, to provide growth, loyalty and financial well-being. At CCU, we are continuously seeking individuals who are energetic, highly motivated and want to make a difference in the lives of our members and the community.
How is your company improving lives? At Community Credit Union, we continually strive to make a difference in our employee's lives, both professionally and personally, by offering a world class, highly competitive compensation and benefits package. Unlike most companies, CCU offers a pension plan that is fully funded by the credit union and provides up to 35% of an employee's salary upon retirement. We also provide a generous 401(k) that matches up to 3.5% on up to 6% of an employee's contribution, 100% paid health, dental, life insurance, AD&D, and long term disability for the employee, 100% tuition assistance, vacation and sick leave. Equal Opportunity Employer/Vet/Disability.
If you have a passion for providing exceptional credit union technical training in a dynamic environment, and have excellent communication skills, presentation and instructional design experience, consider joining our team at CCU. We are currently advertising for an open Trainer position at our Rockledge branch.
Position Responsibilities:

  • Conducts focused job specific training in teller, member service, loan, operations, and other areas of the credit union as needed, including sales and service training, branch operations/experience, compliance and products and procedures. This includes technical training with a heavy emphasis on teller procedures, new accounts, and loan processing systems. Training may be in group settings, one-on-one or via the Web and requires working with trainees/members in a branch.
  • Provides individualized department training within the branches as needed. Provides in-branch/department training support when not facilitating or supporting training programs.
  • Assists in administering the credit union's training programs by creating and/or coordinating presentations and presenting programs, and conducting training activities. Schedules training sessions ensuring facility setup, audiovisual setup, and contacts attendees and department managers regarding training schedules.
  • Prepares training and resource manuals as defined by training needs and purpose. Assembles and composes information for the manuals. Creates training activities that result in interactive participation from staff. Selects and/or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works.
  • Assists management in evaluating and measuring the effectiveness of the programs through testing and course evaluations. Tests trainees to measure progress and to evaluate effectiveness of training. Reports on progress of employees during training periods.
  • Assists with new hire orientation training sessions for new employees.
  • Assists with scheduling and tracking learning management systems training. Prepares reports on courses completed and delivers other training related communication.
  • Investigates and researches available training methods and procedures to determine if new or improved training methods and materials could benefit the training program. Champion's on-going refinement of curricula, design and facilitation procedures to improve training experience quality.
  • Supports instructional design with facilitation tools and training modules. Assists in evaluating and identifying opportunities and methods to enhance e-learning and learning management systems programs and processes, and staying abreast of the new trends and tools.
  • Assists in reviewing all training materials, including procedures, job aids, manuals, eLearning courses, and training resources, etc. to ensure they are current and up to date, and updated information is available on the credit union intranet.
  • Maintains on-going communication with supervisor, informing individual of all pertinent problems, irregularities, new developments, changes and other important information within the department.
  • Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP) and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.
    Position Requirements:
    • Associate's degree (AA) from an accredited college; or two or more years of related experience and/or training; or the equivalent combination of education and experience and/or training. Work related experience must consist of broad-based financial institution experience, prior training, teaching or related experience.
    • Exceptional oral, written and interpersonal communication skills with the ability to effectively listen, take instruction and disseminate information. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules, composition and grammar.
    • Ability to develop visual graphics, design curriculum, develop and proof written materials and speak at ease to varied size groups. Must demonstrate the ability to interpret documents, understand procedures, write reports, procedures and correspondence with proficiency, and speak clearly to members and employees.
    • Ability to learn and utilize various forms of training systems, software, and resources, including credit union intranet, learning management systems, content authoring tools, video editing software, and other training related resources.
    • Strong process orientation: detail oriented, logical, and methodological approach to program training processes. Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures. Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
    • Proven ability to demonstrate patience, diplomacy, tact and professionalism while adhering to strict standards of confidentiality, professionalism and sound judgment.
    • Excellent organization and time management skills and proven presentation and facilitation skills. Demonstrated ability to work independently and collaboratively, handle multiple priorities, problem-solve, exercise good judgement and employ initiative.
    • Proficient knowledge of Microsoft Office tools: Word, Excel, PowerPoint, etc.
    • Retains a thorough knowledge of the credit union's products and services.
    • Maintains a professional image of the credit union in dealing with members and team members.
    • Current Florida driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

Keywords: Community Credit Union Florida, Melbourne , Trainer, Human Resources , Rockledge, Florida

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