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LensCrafters - Assistant Manager

Company: Luxottica
Location: Melbourne
Posted on: November 11, 2019

Job Description:

Requisition ID: ****** Store # : ****** LensCrafters Position: Full-Time LensCrafters is bringing it's optical retail experience to Macy's department stores in the U.S. Macy's and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear. LensCrafters reinforces Macy's commitment to the health and wellness of its customers. Eye health is critical to everyone's personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy's strengths. If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding career. GENERAL FUNCTION The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics. MAJOR DUTIES & RESPONSIBILITIES - Delivers quality & improvement to meet or exceed all key performance indicators (KPIs): - Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives - Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends. - Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results. - Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery. - Partners with store manager to lead a team through strong knowledge & skills. - Provides training & guidance to team members. - Delivers clear & constructive feedback in a timely manner. - Informs store manager of any situation that may require any development or disciplinary action of others. - Supports recruiting, helps select high caliber team & creates talent pipeline. - Follows guidelines to optimally staff store. - Shows great pride in store appearance & executes visual directives. - Strives to maintain positive working relationships with doctors. - Adheres to & ensures compliance of team to Company policies & procedures; meets or exceeds all goals. - Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems. - Performs & understands administrative duties. - Maintains a safe working environment for all. - Works a flexible schedule, including nights & weekends. BASIC QUALIFICATIONS - High School graduate or equivalent - 1+ year(s) management/supervisory experience with direct reports - Knowledge of retail operations, processes & policies - Strong basic math skills - Familiarity with cash register, computers & calculators - Must have a strong command of the English language for all written correspondence & oral communication - Strong communicator & listener - Demonstrated high-level of selling skills - Proven ability to problem solve PREFERRED QUALIFICATIONS - College degree or equivalent - Previous experience in leadership position within retail & customer service industry - Knowledge of basic optics - Knowledge of current store merchandise - State licensure (if applicable) & /or ABO Certification in non-licensed states - Brand Final Inspector Certification - Brand Quality, Fitting & Adjusting Program Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at ************ (************ outside of US) or email *********************************** We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Keywords: Luxottica, Melbourne , LensCrafters - Assistant Manager, Hospitality & Tourism , Melbourne, Florida

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