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Customer Service & Technical Support Representative

Company: ERC
Location: Melbourne
Posted on: June 15, 2019

Job Description:

$2,500 Sign-On Bonus - Limited Time! We Create Opportunity ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with 4,000 employees across 7 locations. Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow. Join us as a full-time agent and you will too. We'll provide you with the tools, training and a team who will guide you and help you grow. And along the way you'll work with smart, fun people while receiving a great benefits package and earn some serious perks.

  • Full-time permanent (non-seasonal) position
  • Up to $13/hour plus shift differential (shifts ending midnight or later)
  • Monthly bonus potential for production and call compliance
  • Uncapped referral bonus potential
  • Employee perk discounts that include local restaurants, gym memberships, event tickets, and more.
  • Opportunities to gain valuable professional skills through on-going training
  • Career growth opportunities
  • Fun, innovative culture that will challenge you and support your growth
    • Benefits offered after 60 days to include: Health, Dental, Vision, and IRA options
    • Paid Holidays after 90 days
    • Paid Time-Off after 90 days
    • Paid Training
    • Body-Mind-Life Wellness Program
    • Employee Engagement Activities
    • Monthly Non-Profit Awareness
    • ERC Cares Program


      We Don't Breed the Weak Let's keep it real. We haven't gotten this far by simply checking the boxes and delivering the bare minimum. We are a team of real go-getters - the kind of people who seek out challenges, attack the day and outperform themselves. Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove you want to be more than average. Minimum Qualifications:
      • Strong oral and written communication skills
      • Ability to interpret a flow chart to deliver a work process
      • Ability to learn new technical concepts quickly
      • Communicate technical directions over the phone to inexperienced users
      • Excellent customer interaction skills
      • Strong organizational and multitasking skills
      • Ability to problem-solve
      • Ability to follow written instructions
      • Ability to work in a fast-paced changing environment
      • Ability to work in a very structured environment with scheduled break and meal periods
      • Must be comfortable navigating between multiple computer screens while maintaining a conversation with the customer
      • Must be able to pass a criminal background check
        We Don't Believe In Limits Most of our employees begin as a call center agent - one of the most valued positions in our company. Agents are our front line, speaking to customers on our clients' behalf. And when our agents meet their expectations and reach their goals, ERC as a company excels. Job Responsibilities:
        • Process incoming calls from customers who are experiencing issues with their service
        • Listen to and resolve customer issues
        • Utilize systems and technology to complete account management tasks
        • Analyze and troubleshoot products and process when interacting with customers
        • Appropriately escalate to next level of support when needed
        • Ensure first call resolution through problem solving and effective call handling
        • Capture information and enter data in computer in a timely manner
        • Performance is based on call compliance, daily call volume/effective resolution compared to assigned monthly goals and key performance indicators such as call/handle time, etc. ERC is an Equal Opportunity Employer.

Keywords: ERC, Melbourne , Customer Service & Technical Support Representative, Hospitality & Tourism , Melbourne, Florida

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