Call Center Rep., Guest Service Call Center (Orlando, FL) - Full Time

Company: Walt Disney World Resort
Location: Melbourne
Posted on: September 10, 2023

Job Description:

We are looking for a Call Center Representative. In this role, you will help Guests and Cast who call the Walt Disney World Guest Service Call Center. The Call Center Representative will provide Guests and Cast resources and information and provide resolution and recovery for Guest situations for Guests staying at a Walt Disney World Resort. As a Call Center Representative, you will also handle phone calls for executives and emergency calls. The Walt Disney World Contact Center is a high-volume inbound contact center located in Orlando, FL and is a 24 hour 7 day a week operation.The starting pay rate for this position is $15.30Basic Qualifications :

• Experience in Guest Services work environment
• Computer proficiency within a Microsoft Windows environment and working on dual monitors
• Knowledge of Disney Products
• Work through conflict resolution by making decisions with a balance of integrity and partner resourcing
• Adaptability to the fluctuating needs of our operations
• Maintain Guest Confidentiality
• Written, verbal, and interpersonal communications skillsAdditional Information : Our Benefits:Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at About Us:The Parks, Experiences and Products segment includes Disney's iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney's global consumer products operations include the world's leading licensing business across toys, apparel, home goods, digital games and apps; the world's largest children's publisher; Disney store locations around the world; and the shop Disney e-commerce platform.The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Parks, Experiences and Products.Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
  
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Keywords: Walt Disney World Resort, Melbourne , Call Center Rep., Guest Service Call Center (Orlando, FL) - Full Time, Hospitality & Tourism , Melbourne, Florida