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Shift Leader

Company: Dunkin'
Location: Cocoa
Posted on: January 19, 2023

Job Description:


  • Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.


    Team Environment
    • Support a respectful team environment
    • Communicate shift priorities, goals and results with team members
    • Support the training of crew members as requested
    • Provide coaching and feedback to crew members

      Operational Excellence
      • Create and maintain a guest first culture in the restaurant
      • Resolve guest issues
      • Ensure Brand standards, recipes, and systems are executed
      • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

        • Drive sales goals and results
        • Execute restaurant standards and marketing initiatives
        • Manage cash over/short during shift
        • Ensure all products are prepared according to Brand standards

          Job Competencies

          Guest Focus
          • Understands and exceeds guest expectations, needs and requirements
          • Develops and maintains guest relationships
          • Displays a sense of urgency with guests
          • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
          • Resolves guest concerns by following Brand recommended guest recovery process

            Passion for Results
            • Sets and maintains high standards for self and others, acts as a role model
            • Consistently meets or exceeds goals
            • Contributes to the overall team performance; understands how his/her role relates to others

              Problem Solving and Decision Making
              • Identifies and resolves issues and problems
              • Uses information at hand to make decisions and solve problems; includes others when necessary

                Interpersonal Relationships & Influence
                • Develops and maintains relationships with team
                • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

                  • Fluent in English
                  • Restaurant, retail, or supervisory experience
                  • Math and writing skills
                  • Basic computer skills
                  • At least 18 years of age (where applicable)
                  • High School diploma or equivalent, preferred

                    Company Information
                    In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.

                    We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!

                    You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Keywords: Dunkin', Melbourne , Shift Leader, Hospitality & Tourism , Cocoa, Florida

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