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Customer Service Representative (CSR) (Network Control Specialist)

Company: Butler Technical Group
Location: Melbourne
Posted on: January 15, 2022

Job Description:

Customer Service Representative (CSR) (Network Control Specialist)?
Location: Melbourne, FL (32919)
12 Month Contract
Job ID: #59685
Clearance: Public Trust
Please send all resumes to Christina at cbeliard@butler.com
Job Description:
Customer Service Representatives are responsible for handling Inbound and Outbound Calls, Email and an Incident Management Queue in a 24x7x365 Call Center environment.
The ideal candidate will have excellent communication and customer service skills, be detail oriented and be able to remain calm during urgent and sometimes stressful situations.
Responsibilities and Expectations Include:


  • Candidates must have a flexible schedule. (2ndshift, On Call Nights and Weekends, work on Holidays)
  • Ability to travel to support Disaster Recovery Plan, if initiated (e.g. Hurricanes)
  • Clearly and effectively share information using oral and written communication skills
  • Excellent Customer Service skills
  • Accurate typing skills
  • Ability to follow standard procedures
  • Prioritize tasks according to urgency and importance
  • Ability to work in a fast paced, team environment and adapt quickly to new procedures and changing situations.
  • Position requires strong attention to detail and adherence to policies and procedures.
  • Ability to log detailed notes regarding communications between responsible parties regarding requests
  • Help train new team members as needed

    Qualifications:

    • High School Diploma or equivalent and a minimum of 6 years of prior relevant experience.
    • 5 years of customer service experience.

      Preferred Additional Skills:

      • Experience with Office Applications (Outlook, Excel)
      • Experience with Remedy Incident Management System (or equivalent)

        ____
        Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

Keywords: Butler Technical Group, Melbourne , Customer Service Representative (CSR) (Network Control Specialist), Hospitality & Tourism , Melbourne, Florida

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