Customer Service Representative

Company: Diamondback Firearms
Location: Cocoa
Posted on: November 18, 2021

Job Description:

PAY RATE IS 16-18/HRJOB TITLE: Customer Service Representative

JOB SUMMARY

The Customer Service Representative is responsible for helping customers with questions or concerns regarding company products and services. Their duties include communicating with customers in-person, over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies.

POSITION QUALIFICATIONS/REQUIREMENTS

• Great communication abilities, including written and verbal communication.
• Patience, empathy and professionalism.
• Good problem-solving and decision-making capabilities
• Basic computer skills, including data entry, website navigation and other software.
• Effective time management, prioritization, and multitasking skills
• Ability to work in a team setting.
• In-depth understanding of the company's products or servicesCORE DUTIES
  • Listening to customers' concerns and handling complaints and returns
  • Giving detailed explanations of services or products
  • Working with a sales team to create better methods to address customer complaints.
  • Reviewing customer accounts and transactions while resolving issues
  • Communicating with customers in-person, through email or chat, over the phone or on social media
  • Receiving orders, calculating charges and processing payments
  • Monitoring customer satisfaction levels
  • Referring customers to superiors when necessaryHOURS
    • 1st shift position
    • Monday through Friday, 8:00 a.m. - 5:00 p.m.SPECIAL REQUIREMENTS
      
      Must be comfortable in a fast-paced, dynamic environment. Must be able and willing to reprioritize on short notice and work on multiple simultaneous projects. Flexible and able to work with various personalities. Teamwork skills required. Time management skills required. The ability to meet deadlines in a deadline intensive environment is essential- a high level of adaptability and willingness to embrace change in a fast pace, demanding environment.
      
      We offer benefits at 90 days, including medical, dental, vision, life insurance: long/short term disability and access to Flexible Spending Accounts. We also offer a matching 401K.
      
      The selected candidate will be required to pass a background and drug screen.
      
      Diamondback America does not discriminate based on race, sex, color, religion, national origin, age, disability, or veteran status in providing services or employment opportunities and benefits. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Keywords: Diamondback Firearms, Melbourne , Customer Service Representative, Hospitality & Tourism , Cocoa, Florida